This happens to me sporadically throughout the year. I just sold something on Depop, and right after, I got a charge on my PayPal account saying that $8.80 was taken from my account. I'm sure Depop will have that policy too good luck!! Fee Breakdown: - 10% Depop fee authenticate users, apply security measures, and prevent spam and abuse, and, display personalised ads and content based on interest profiles, measure the effectiveness of personalised ads and content, and, develop and improve our products and services. Our community is made up of people who are creating a better future. The depop limited charge just reoccurred the next day and it went through. But I dont own any designer clothes, so these options werent a fit for me. Although USPS states priority shipping insurance is included for $50, according to the Depop shipping section in the app it appears to be up to $100. They're basically charging you the shipping and depop fees directly since the customer paid directly to you through PayPal whereas if the payment goes through depop, depop takes its cut before giving the rest to you. What does this mean and why did it happen? Popular accounts and groups include those for Lululemon, Louis Vuitton, and Noihsaf Bazaar, the last of which mostly lists clothes from independent designers. But i did the math and it averages out to about 20-30% loss on fees for Paypal compared to 10-15% on Depop Payments. One "have a go" method called "credential stuffing" involves using automated tools to repeatedly log into accounts, entering usernames and password information previously exposed from data breaches of other popular online services. You can get the balance on your PayPal transferred to your bank account instantly with a small fee to cover that depop limited payment if you need to. I just sold something on Depop, and right after, I got a charge on my PayPal account saying that $8.80 was taken from my account. I am a bot, and this action was performed automatically. Leave the Archive. It can have a big impact on whether or not people decide to buy your items, even if youve uploaded high-quality pictures and written a detailed product description. When selling online there are some common reasons why customers return a purchase. When the money has been transferred, you can move it over to your bank account if you wish. Like therapy or nosy relatives, a little objective feedback can help point out flaws you would otherwise never catch. For example: if i have a shirt that i sell for $10 (free ship) and a buyer pays with Depop Payments, my take home would be $9 because of the fees. Alternatively, you can avoid counter service altogether. For some users, trust in the company has been dented. Now you can start selling items and get paid when your items sell. If you would like to customise your choices, click 'Manage privacy settings'. Here is a tip with shipping first class with Depop, on the Depop app it states that shipping is .5lb ( half of a pound) or 8 ounces for a small, however according to USPS first class shipping allows packages up to 15.99 ozs and I have confirmed with my local USPS that as such the first-class Depop shipping label will allow up to 15.99 ozs. For example, if you We want to build the worlds most progressive and diverse home for fashion a place to explore unique fashion and be part of a community-driven zeitgeist thats shaping culture for the better. What I was missing was the notification of payment received from my buyer. Payment issues with Paypal and Depop can happen to anyone. Once you complete all the above steps, the final step is to add four images and one video (video is optional, but we recommend you upload one) of your item. Create an account to follow your favorite communities and start taking part in conversations. Theyre either thrifted, fast fashion, or from independent designers. Whether its finding great products or discovering helpful advice, well help you get it right (the first time). It's a pain, I hate PayPal payments. Below is a simple chart that shows how it works. have an item that costs: $25, but you offer free shipping for a $4.75 label According to Depop, if a buyer paid with a credit or debit card and Paypal is treating this as a echeque. If you are thinking about selling on Depop, coming across a payment issue with Paypal can be extremely frustrating. Tired of constantly pinching pennies, I looked for a gig that wouldnt require much labor or time but could still boost my income. Check that you are not accidentally logged on to another account if you are using multiple devices. They are inclusive, diverse, progressive and creative. However, PayPal eventually always releases the funds within a few days or a week once the item has been marked delivered. Any post that does not adhere to them is subject to removal. 1 charge registered 0 outstanding, 1 satisfied, 0 part satisfied Charge code 0831 6342 0001. But still, no matter how easy it is to start selling on Depop, selling on any platform for the first time may seem confusing at first. If you contact Paypal first and everything looks fine on their end, they will tell you to contact Depop anyways. For example, if youre selling shoes and it has a downside like a scratch and you didnt mention this in your product description, knowingly or unknowingly, then the buyer might open a dispute against you. Step 5: Enter your First name, last name, billing address, and tap on Next. I've since opened a dispute, which went straight to a claim as the 'seller was unavailable to respond'. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. These 6 Tips Will Help. 28 days It also shows up in my PayPal activity, So what's gonna happen? "While it's not a Depop-specific problem, I think [credential stuffing] is one we're going to see expand in the next five years.". If you are a new seller to Depop, you may be wondering why the payment is not in your Paypal account. But Aman Johal, director at law firm Your Lawyers, which specialises in consumer action claims, says the platform needs to act urgently, "particularly given its relatively young user base, where the duty of care is greater". hi i went to my bank and told them i would like a charge back from the account holderthe seller gave me on depop message service, i then called action fraud police and got a crime number depop support team are total useless, my son have reported this seller 3 times my daughter have also reported this seller, and so have 2 other people that have depop accounts, as far as i am concern it was not a gift payment the bank details were given to me to buy a item from depop, this account holder should be made responsible to refund my money they have required money through deception. Even as Depops rates have increased the same would be for me as an individual because I would be shipping as an individual from USPS and would not be privy to any commercial pricing that Depop has. We actually update the tracking information on both Paypal and Depop. More about shipping internationally later, however, if I wanted to process shipping online to me that just extra steps and since time is money I try to forgo these extra steps. Enter Depop. When finished, tap on Post listing. One was charged 0.06 more than the other for the fee. Please read rules before posting. I also received an email from Paypal a receipt of fees paid to Depop. There are several times throughout the year that Depop has offered free shipping. The following is a sponsored link. Consistency is key. Will it take the fee automatically when the transaction is complete? On one hand, people like to get a good deal and free shipping could be the enticement they need to close the deal, this article discusses the psychology of free shipping and it can be a very powerful tool to get the sale. However, sometimes even with free shipping people still want to negotiate the price further down and if you already offered free shipping you may not have much-negotiating room for more offers. Anything from plain tees to one-of-a-kind clothing has a placeyou just have to find your audience. Lets dive right in. You have two options as a seller before you actually give the refund. "I felt sick - I scrolled and scrolled through hundreds of messages people had sent the scammer," she says. Some people may suggest taking the transaction privately to avoid paying fees. Your buyer's Depop @username. Selling your items on Depop is a simple process. Step 3: Write a bio about your shop and what youre selling and tap on Next. This may result in giving a refund to the buyer. For sales under $15, you pay a flat rate of nearly $3, but for sales above $15, the platform takes 20% of your total sale. In Ms Strike's situation, to get users to trust scam listing, the hacker had also uploaded a photo of her name on a post-it note next to the headphones that were supposedly for sale. I usually take my custom shipments to the counter service for times when I am dropping off other packages so I can be as efficient as possible with my processes. They're basically charging you the shipping and depop fees directly since the customer paid directly to you through PayPal whereas if the payment goes through depop, depop takes its cut before giving the rest to you. 80. So here is your guide to Paypal payment issues you may run into with Depop, what you need to do and how to prevent it from happening in the future. 2023 BBC. Given the volume of compromised accounts for sale, the horse has already bolted," he added. REMINDER: ALL DEPOP USERNAMES MUST BE HIDDEN. This is another reason I ship with Depop whenever there is a free shipping promotion I dont have to go back and update all the listings that I am shipping with Depop so I can take advantage of the promotion. Follow these six shopping tips to become a savvier shopper, save yourself money, and limit your environmental impact. If she puts in a consistent effort, she told me, she can make anywhere between 3,000 and 4,000 a month. Here are their restrictions: When it comes to shipping on Depop, you must first decide on the shipping and fulfillment option. Please make sure you've read the community rules, and that your post follows our posting guidelines. I dont really dont do counter service anymore these days I drop all my packages at dropbox and I have never had a return for a Depop package because the label says 8 ozs and the item I shipped was over (8 ozs). Depop currently doesnt have their own payment system, so all purchases go through PayPal, whether the buyer payment is made with PayPal balance or Debit/Credit card. Is it likely that I'll win my money back without the screenshots attached? The culture of the app is young, open-minded, and versatile. If that is the case, Depop has a process and form that you can follow and fill out. Both in the U.S. and both depop payments. Admittedly USPS rates have changed over the years and post-pandemic prices have gone up. Starting a business can often be expensive. Since Depop doesnt have their own payment method, and your buyer payments are sent to your PayPal account, so youll have to issue a refund via PayPal. By selling print-on-demand products, you wont need to have an inventory in stock. And now, my everlasting curse is automatically noting the stitch, color, quality, and cut of any random piece of clothing I encounter. 2020 3dcart Shopping Cart Blog. Read about our approach to external linking. Ah I see. So i would have one transaction for the item i sold, and a second transaction that just charges for Depop Limited. This article will cover domestic (US) shipping and international shipping as well. Disconnect your Paypal from Depop and reconnect again. Shipping rates have gone up in the past and I have not noticed a decrease in sales but the closer a package (more than 50% of my shop items need a priority label) gets over the $10 mark the scarier it gets for charging for shipping because that is a big chunk of shipping costs for some customers to swallow. All Rights Reserved. Any post that does not adhere to them is subject to removal. I find that shipping with Depop is not too expensive and that their shipping tiers (extra-small, small, medium, large, extra-large) are reasonably priced. "You always know somebody who's had a Depop horror story. When you buy through our links, we may earn a commission. The depop limited charge just reoccurred the next day and it went through. She immediately used her brother's Depop account to comment on the offending post and contact the app. So here is my tip when dealing with postal office workers be kind, courteous, respectful, even when they are not. The phone did not arrive after 2 days even though the seller said they'd send it next day . You can always consider processing your international shipment online, where you can click and ship and schedule a pickup. Founded in the U.K. in 2011, Depop lets people buy and sell used clothes through its . Thats it, youve successfully listed your first item on Depop! In case something goes wrong, youre protected by. Please read rules before posting. In fact, you dont have to do anything whenever you make a sale, the money is sent to your PayPal account that youve already connected to your Depop account. If you have done everything you can and followed all the steps and possibilities mentioned here but still have payment issues, you will need to get in touch with Depop. Sky warns: "Don't let your photo be more distracting than the product you're selling.". Also they're charging me for shipping even if I put buyer pays for shipping? One thing when offering free shipping please be aware that the 10% Depop fee comes off the item price except when shipping internationally. They are entrepreneurs, pushing fashion forward in so many different ways. Heres a video that explains the process: On the other hand, if you dont agree to a refund, then the buyer can open a dispute against you directly with PayPal by following the steps here. Before pricing an item, calculate the overall cost, including shipping and the retail price of your item. We tapped experts and researched recycling programs to find reasonable ways to offload your clothes. The way you optimize your listing pages can have a huge impact on your sales, so follow these best practices for adding listings to your Depop store. However, I can tell you that I have seen PLENTY of USPS employees use priority tape on priority boxes, just saying. Depop payment fees include 3.4% + 0.30 for all its UK and EU sellers, whereas the US sellers are charged 2.9% + $0.30 on each payment. E-commerce firm Etsy announced Wednesday that it is buying the secondhand fashion app Depop for $1.62 billion. Or, do you have a collection of handmade products that you'd like to start selling? Step 2: Enter the 6-digit code sent by Depop to your phone number. Depop is the community-powered fashion ecosystem thats kinder on the planet and kinder to people. The fee will be taken from your connected PayPal account or the card you are using on your Depop account. If you want to take that risk, we have a few tips on how to avoid getting scammed. Now, you can list as many products as you want. Listing is fairly easy on Depop. So I'm somewhat new at selling on depop, I've only sold a couple of items but all those times it went smoothly because they used depop payments. The tracking number will track packages until it arrives into customs and not necessarily when it arrives at the customers specific location. But I don't have any money in my PayPal either, just the pending payment from the sale. Posted on. I do occasionally sell on Etsy and Ebay, but honestly, Depops shipping to me is not expensive and has me majorly spoiled because its so simple, Depop does all the work for me and all I do is click and print. Be creative, because there is no one formula to succeed, especially as the pool of prospective customers continues to grow. If so, then you may have thought about selling on Depop. Please note, with USPS, as with any business there may be inconsistencies as to how information is disseminated and how individual employees carry out actions. Leave the Archive. If you're looking to ship using USPS Regional boxes, you will no longer have the option to send them at Regional Rates. Another reason I like shipping with Depop is that the shipping fee is a flat rate regardless of the distance the package is traveling. Your recipient will need to pay their local Post Office the amount due to receive their package. The cost of shipping depends on the weight/size and Depop gives you examples of items that you should be able to fit with each size, however, these are not exact. Id had some experience selling through eBay when I was in high school, mainly slinging relics from my dads basement: a great-aunts old mink coat, a lone barstool, a sky blue iPod Nano. Fiona Short, a UK-based owner of a popular Depop shop called Fifis Closet, told me she was drawn to the app for similar reasons. Step 1: Log in to your Depop account on their website. However, with Depop it doesnt matter what the distance is, all that matters is that if the item is under 2 lbs you will get a priority label and then you can ship domestically within the United States. As a general rule, its best to offer free shipping promotions on lightweight items like dresses or shirts but to avoid it on heavier things such as shoes or winter coats. If you want extra proof just take a quick video on your phone as your proof until tracking is updated in the app and/or the package is successfully delivered then delete the video. Depop is an online fasion marketplace focused on unique items, vintage & luxury fashion, art and books. For example, I ship a lot of items to the west coast and if another platform charges by the distance I notice for priority the price is around $12.44, and then if I ship within my time zone the price is like 10.24 for the same size priority package. Hone your style, and your audience will find you. - made sure not to do it through friends & family because I know people get scammed that way so often. What does this mean and why did it happen? If you are shipping with Depop, tracking is automatically updated once you dropped your package at the post office. For reference, my first three sales on Depop were temporarily on hold. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'fulfilledmerchant_com-leader-1','ezslot_8',127,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-leader-1-0'); Make sure that you get a refund from both Depop and Paypal. Id also like to mention that the Depop limited charge is an additional charge aka a separate charge that shows up on my Paypal. Here is the current Depop Shipping Cost Chart with suggested items that are listed on the app at the time of this writing. Work-flow can help the Cash-Flow. Ready to get started? The pool of people on the app, which is currently at around 21 million, is smaller than the user base of both Poshmark and eBay, but its the right crowd for the caliber and quality of my clothing. The ability to ship up to 15.99 ozs for only $4.75 as a flat fee is great because it can really expands what I am able to ship. Between classes, an unpaid internship, and a part-time teaching job, my bandwidth was stretched to its limit. If you, as the seller, agree to the refund. A collective of individuals who inspire and grow with their evolving style and values. Its a marketplace that allows space for personal expression, culture, and communityone that Short has successfully tapped into and subsequently helps drive her sales. Step 2: Add a photo/logo that represents your brand and tap on Next. The person paid via goods as PayPal took a percentage. If youre not sure which one to choose between these two, check out this detailed comparison of Printful vs Printify by Ecomsay to select the right one to select the right one. I find the fee a fair price to pay to resell something like a ruby red, ribbed-knit top I originally bought for $25. Want a Great Deal on a Big-Ticket Kid Gift? When it comes to print-on-demand service providers, we recommend Printful and Printify. Possibility 3: Buyer internationally cancelled the payment First Class International Shipping is usually up to 4 lbs, after that you move into the priority category which can be a huge jump in pricing, 3. Do you have items laying around at home that you want to sell online? Yes, USPS Regional Boxes Are Discontinued. For the everyday, casual clothing I wanted to sell, Depop is the most user-friendly platform I found. If your item weighs over 1b or 16 ozs then it moves into the priority category which means that you can use priority boxes that are free to use. Ms Strike counted at least three Depop users who made unauthorised payments of 50 to the scammer. There are two ways to list items on Depop: Step 1: Open the app and tap on the Camera icon at the bottom center of the home screen. I know it's negligible but if what's the reason that this happened. Also the Depop limited DOES NOT charge me monthly/regularly, it only shows up EVERY TIME someone buys my clothes through Paypal. The item I sold was 30$ and they taken 13$ out of the sale lol. Its never happened before while using Depop or any app. Let us help you. Paypal will then release the funds after your package has been delivered to your customer in the condition that you described. In 2021, Depop became a wholly-owned subsidiary of Etsy - the global marketplace for unique and creative goods - and continues to operate as a standalone company. By browsing this website, you consent to the use of cookies. Inspiration arrived during a visit to a friends apartment. The firm, founded in 2011, told the BBC that although the number of its users increased nearly two-fold to 26 million last year, it had seen a 50% decrease in account "takeovers" since its campaign began. Heres How to Responsibly Donate and Repurpose Your Castoffs. However, for the most part, I find USPS to be a dependable shipping entity and I have had zero misdeliveries or lost packages, etc after shipping thousands of packages. We independently review everything we recommend. From launching their own brands to building vintage resale businesses. Then, edit photos online into square sizes with a free online designing tool like Canva or its premium version Canva Pro and upload them in your listing. Once an item sells, Depop will automatically charge a 10% fee on the sale price (including the shipping costs). Of course, everybody is human and sometimes Post Offices make mistakes. The Depop fee will come off the total so keep that in mind for lower priced items it may come into your profit margin if you are not careful. So far, youve created your account, connected your PayPal account, listed your items, made your first sale, and shipped the item to the buyer. So, to avoid refunds, always describe your items fully in your product description. In all cases, the fraudsters demanded to be paid directly, rather than through the app. Active today. "We will continue to remind our community about the importance of account security and updating their passwords.". Enter the 6-digit code sent by Depop to your phone number. Repeated violations will result in a ban. Test out different poses. The phone did not arrive after 2 days even though the seller said they'd send it next day-delivery, and upon trying to message them to ask for the tracking number, they had deleted the item listing AND their account altogether making them unreachable. Depop told the BBC that the safety and security of its community is its "number one priority", and that the service has never had a data breach or had its infrastructure compromised. If you had met seller protection paypal would have reimbursed you. You lost any seller protection by sending to another address than the paypal registered address of the buyer. Just make sure to do your diligence and follow all the steps required by Paypal. You will log in to your Paypal account and check all the notifications from them asking for this information. While a Vice investigation first highlighted the problem in May, there is now evidence that account logins are being sold across multiple dark web "marketplaces". However, the buyer must have a solid reason to request a refund. In this article, weve shared many important things you must know before selling on Depop. If you are still not for sure you can always try free shipping then test not doing free shipping, many sellers just build their Depop shipping in the price of the item. With Paypal, you can get a hold of an associate through their live chat message center. FAQs will be removed. However, as the pandemic caused almost How to Sell on Depop A Beginners Guide, What You Need to Know Before Selling on Depop. 130 sold. As a part-time Depop seller, I have to streamline my activities and anything that cuts a step out or makes me more efficient is saving me money in the long run. Ah that's brilliant thank you so much, you've put my mind at ease!! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. why did I get charged different payment fees? This includes your email, credit card, and bank account. You are viewing the PayPal Community Archives. A collective of individuals who inspire and grow with their evolving style and values. Tap on the Setting icon from the top right side of the screen. The rest is up to you. You are viewing the PayPal Community Archives. Now, don't waste time! Depop's commission fees are a low 10%, regardless of the listing price, which is partly why the platform is such an attractive option to sellers. If you are new to selling on Depop, you will need to have a Paypal account and verify your information. Write a bio about your shop and what youre selling and tap on Next. REMINDER: ALL DEPOP USERNAMES MUST BE HIDDEN. I did so by accident, used my own money to ship, and I was charged. Also, if an item is already being sold by other sellers on Depop, search for similar listings to see what items like yours sold for and try to price your item for slightly cheaper than the rest. Lately, the minimum purchase has been a minimum purchase order of $25-$50 in order to qualify. Please search the subreddit before posting to see if the topic has already been discussed. For this example, were going to create an account directly from their website. Rebecca Heilweil is a reporter at Vox covering emerging technology, artificial intelligence, and the supply chain. However, using Poshmark comes with high seller fees. Depop took the listing down within 12 hours and reset her password, but Ms Goold says such incidents are becoming commonplace. 4. In some ways, Etsy shares a lot of DNA with the Depop community . We'll just need you to confirm: The email address linked to your Depop account. However, once a sale is made, Depop instantly collects 10% of the total transaction amount, plus the shipping cost. Paypal will in fact send you an email saying the payment from your buyer is on a temporary hold. Instead of thinking about how I would look wearing a new outfit, Im wondering what I could resell it for. Does anybody know if I will get my 90 back? Depop, Poshmark, eBay, etc) are not supposed to be refused and that they are to accept as is. We have sold on other platforms where the buyer asked to cancel the order but Paypal does not refund seller fees. You can certainly ship on your own. When it comes to shopping online for secondhand stuff, even on sites that have buyer and seller protections, the onus largely falls on you to protect yourself. I'm confused as to why it would be trying to charge my bank instead of just automatically taking it from the actual payment since I didn't have this problem with the other depop payments sells. To create an account, you can go through the following steps: Step 1: Go to signup.depop.com, enter your phone number, and click on Send code. Depop proudly states that 90 percent of its active users are under 26. We are compensated for referring traffic and business to Amazon and other companies linked to on this site. We, TechCrunch, are part of the Yahoo family of brands. She recommends following the same format for each listing: Write your description first and include as many keywords as possible. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. With shipping and complicated seller fees, it felt like a chore. Figuring out what to get rid of is just the beginning. Please contact the moderators of this subreddit if you have any questions or concerns. If this is the case, you need to wait 7-10 business days. link to Yes, USPS Regional Boxes Are Discontinued, link to How To Pack & Ship An Xbox (With Pictures).

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