TIP #3 During your Waitrose interview, there is a strong possibility you will get asked situational or competency-based questions that require you to give an example of when you worked as part of a team, provided great customer service, dealt with a customer issue and also worked hard to solve a problem. Thanks a lot! The more you can find out about Waitrose, the better. Be sure to mention how you have handled rude or belligerent customers in the past while following company policy. I was late to work only once last year due to a snowstorm that stalled all of our employees' commutes - including those with personal vehicles. Walk the interviewer through your career history in retail. I am excited to bring these qualities to this position with Waitrose.". I do my best always to be available and present when expected.". Have a question or concern? When researching the company, you must have found several reasons why you want to work for them. A job search isn't just a one-sided hunt. My math skills are strong, and I am confident I can meet your expectations regarding accepting customer payments. "Yes, I do have a question. When the workforce is engaged, it helps shape the company's future success.". I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. At Waitrose, we pride ourselves on delivering outstanding customer service and care. Using the posted salary range will help you determine what salary range you would expect if hired for the position. Let the interviewer know that you have the creative skills necessary for their merchandising and displays. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Was quite a while ago now. Describe a time when you managed multiple tasks all at once? I communicate effectively with diverse groups and know how to bring out the best in people. Glassdoor users rated their interview experience at Waitrose as 81.6% positive with a difficulty rating score of 2.68 out of 5 (where 5 is the highest level of difficulty). I have solid references who will attest to that as well. I explained the situation to my teacher when I got to class. This online course will instantly be free for you to access for 30-days. PLUS BONUSESIn addition to the specific WAITROSE INTERVIEW Questions & Answers, you will also receive the following BONUSES: 150+ Page Interview Skills Guide packed full of interview advice, to tips from interview experts, and all of the most common interview questions with detailed answers. If you are lucky enough to secure an interview them then carry on reading this post. Be the first to find this interview helpful. ", "Thank you for asking. I did not rate myself higher because I feel everyone can improve their skills as no one is perfect.". "Yes, I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. What would you consider when dealing with them and why? I felt everything was relevant. Show the hiring manager that you value customer service and always put your customers' needs first. Was quite a while ago now, Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. What is the interview process like at Waitrose? Tell me what you know about the Waitrose supermarket brand in respect of our core values and ethos? Think about the constructive things your references have said about you in the past. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. My most challenging position was with Company ABC. "Whenever I have had a supervisor who does not properly communicate with me, I try to learn their communication style and emulate it. "I have researched Waitrose a great deal and am very happy with the positive reviews I came across online. Perhaps you helped your manager with their workload, offered to help a customer with their purchases, or covered a shift for a coworker when they had a sudden, unexpected family emergency. I applied online. Then describe how you would handle a competitive work environment by doing your best while having a positive attitude and working well with your coworkers, showing you value teamwork and sportsmanship. ", "I rate myself an 8 out of 10. I was sick for two days, and a note from my doctor accompanied those. It was fast and easy, asked several questions and had a group part before. Examples of good questions are asking the interviewer how you performed in the interview or if you need to clarify anything, asking what the interviewer likes most about working for Waitrose, or if they have any hesitancy about hiring you. GET ALL 12 QUESTIONS AND UNIQUE ANSWERS TO THE WAITROSE INTERVIEW, PLUS FREE 30-DAY ACCESS TO OUR ONLINE INTERVIEW TRAINING COURSE, Question 1, Show that you can react appropriately when you see that your employer, coworker, or customer has a need that goes beyond your usual day-to-day expectations. All of our products and resources are protected by our 30-day no questions asked money back guarantee. He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector. The hiring process at Waitrose takes an average of 16 days when considering 7 user submitted interviews across all job titles. I looked at many job postings and interviewed some carefully selected places, but you are my front-runner. Now INSTANTLY download the suggested ANSWERS to the WAITROSE INTERVIEW and PASS your interview! Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills. ", "I dislike working in an environment that is hostile and negative. Full Suggested Answer & Detailed Response. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready. It is incredibly important to research the company's core values and mission statement before your interview. My criminal record is clean, but I did have poor credit two years ago. ", "Just yesterday, I had a customer make a purchase and noticed that she was struggling with her bags. The interview process was easy and enjoyable. Be sure to highlight your favorite and most challenging positions. This is your opinion, and you can answer how you would like. Thank you so much..i have an interview laterit helped a lot to boost my confidence. They want to hear that you plan to avoid being late to work and that you call your supervisor if you are going to be tardy. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. Try and focus on related work experience. Performance incentives can be very motivating. They manager was kind and understanding. Candidates applying for Shop Assistant had the quickest hiring process (on average 5 days), whereas Hospitality Partner roles had the slowest hiring process (on average 21 days). I used to work at Waitrose and my former manager told me she really liked my answers on the online tests, so obviously they take everything into consideration as it is the managers who decide if you get an interview. "There is no reason why you should not hire me. Had to do a task, too. Perhaps another store in future. I fully believe in honesty at all times.". ", "The three qualities that make me a strong fit for this position are my leadership, communication, and problem-solving skills. What is your most important success so far? What is your most important success so far? They mentioned that I have not missed a day of work the entire time I worked for them and that I demonstrate strong leadership skills even when not working in a leadership position.". Interviews. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to work every day. "My most recent employer and all others would say that I have strong character and always choose honesty first. FREE 30 days access to our BESTSELLING online Interview Training Course! This video will reveal what questions are asked most often in Waitrose interviews and will teach you how to answer them. The interviewer wants to know what you like the most to see where your strengths lie. Be sure to give a more in-depth answer than the typical 'I am looking for growth' answer many interviewers hear. Focus on describing what you like most about the job and provide your reason why. If you gave notice, they want to understand what you did not like about your job to see if you would fit in with the company culture. (worldwide success stories from our YouTube community! The interviewer would like to know how you would respond if your coworker did not show up for their shift and you were asked to cover. Which all went well. Assure the interviewer there is no reason why they shouldn't hire you. For example, you might like that you will be responsible for training all new employees and providing regular performance evaluations. If you were fired, they want to know if you will admit why you were fired, if you take responsibility, and what you learned from the experience. A part of being a diligent employee is ensuring you are always on time and present when expected. Many retail-based organizations require their employees to wear a uniform. As soon as you enter a Waitrose store, you can literally feel the quality customer service, products and groceries. ", "The store where I currently work is a family-run shop where they operated based on trust and didn't have a loss prevention plan. After this discusses hours I was available to work and when I could start. Assure the interviewer that you can commit to a wide range of hours. It was great.". Waitrose was updated by Krista Wenz on September 13th, 2022. Be specific, and be sure to keep the conversation positive. I am someone who has lots of experience taking care of customers and I am able to work hard under pressure as and when required, and also work as part of a diverse team to achieve the daily tasks required in this role. 5 TIPS FOR PASSING THE WAITROSE INTERVIEW! Which all went well. If I were a manager and caught an employee stealing, I would terminate them immediately. If there is a recurring problem, you may decide to withdraw it from sale and make improvements. To make yourself stand out, thank the interviewer at the beginning of your response for letting you ask questions. Name a time youve faced a problem and how did you overcome it? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. If there is anything in your schedule that may hinder your availability, be sure to address this. Stupidly hard questions for the role - it was like I was interviewing to be CEO. If you gave notice, were laid off, or fired, describe the circumstances behind your leaving. Discuss with the interviewer why you want to make a change and how this particular role fits well with the changes you seek. Focus on describing your written and verbal communication skills. Explain how you provide excellent customer service. How would you manage food temperature in the freezers/ fridges? It was fast and easy, asked several questions and had a group part before. First is the psychometric tests followed by a group interview and then a solo interview. Q3. Interview Questions for Waitrose Supermarket Assistant.Tell me about how you worked effectively under pressure.What is most significant to you in an Executive Waitrose Supermarket Assistant. Involved working through a simple task with 3 others, then going for a short one on one interview with a manager. If you cancel before the 30-day trial ends, you will not be charged. If you do not have experience working in retail, be honest with the interviewer and tell them you have not worked in retail before. I also helped her by holding her baby while she put the stroller away. It costs quite a bit of time and money to conduct reference checks, so they want to know ahead of time if there will be a reason for you to be disqualified as a viable candidate. Focus on describing the attributes that make you a great employee and how they will benefit Waitrose if hired. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The interview process was easy and enjoyable. Rest assured, I am reliable and always come to work on time. The interviewer asks this question to see if your leadership style will work with the company culture. Be thoughtful and draw upon the research you have done on the company. Full Suggested Answer & Detailed Response, Question 8, Finally, we have eliminated all risk for you. There were scenario based questions but with lots of others stemming off them. Q7. Explain to the interviewer what your ideal employer looks like so they can determine if you will be a good fit for the company culture. Interviews at Waitrose Experience Positive 64% Negative 9% Neutral 27% Getting an Interview Applied online 100% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (378) Sales Assistant (86) Customer Assistant (79) Customer Service Assistant (61) See more interviews for top jobs Honesty is incredibly important when working with cash transactions and valuable merchandise. Employees in uniform are identifiable to customers, look professional, promote the company's brand, and show unity among the staff. Glassdoor users rated their interview experience at. ALWAYS: We're quirky, proud and at our best when we are free to be ourselves.WE NOT ME: When we work together anything is possible.Be sure to memorize these values before your interview so you can answer this question with ease. ", "In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in.". Purchase the full package below for just 4.99 to download the answer to this and all of the interview questions featured on this page! ", "I understand that I come from one of your competitors, so I hope you can see why it would benefit Waitrose if you hired me. If you are unsure of the management style at Waitrose, try to leave your answer as open as possible. Company Information. "I have worked in retail for the past eight years. You may or may not like performance incentives. I was invited to a teams online call to talk with a manager, and basically have a virtual interview. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. If you discover a coworker stealing, the hiring manager wants to hear that you would advise your supervisor or manager and let them handle the situation. The interviewer wants to ensure that all your questions about the company or job role are answered during the interview. "I have researched your core values online and feel your values align with mine to a tee. Then once got through that stage. Interviews at Waitrose Experience Positive 77% Negative 15% Neutral 8% Getting an Interview Applied online 100% Difficulty 2.2 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (380) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) See more interviews for top jobs You might wrap it up by sharing that you are customer-focused, have a proven employment record, and have excellent references. Let the interviewer know you are aware of the need for a flexible schedule and that you can work any schedule they need. ", "I am very much self-driven and self-motivated. I meet and exceed your requirements and have the knowledge and experience you are looking for. Really welcoming and straightforward, the interviewer was friendly. Why do you want this job and what can you specifically bring to the role? After this discusses hours I was available to work and when I could start. The interviewer wants to hear that your references will positively describe you. I feel confident that, if you hire me in this role, you will be very happy with my performance, contribution to the wider team and my ability to uphold the strong values Waitrose adheres to., First and foremost, I would follow my training and the Waitrose principles in regard to customer service and care. They just asked you standard interview questions that you would know. After identifying three qualities that make you an excellent fit for the role, explain why these qualities will benefit Waitrose if hired. Customer service is vital to a company's success. Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. You may have a portfolio or even photos on your phone to share. Take a look at our customer reviews and feedback where our customers share theirpositive buying experiences and more importantly the time-saving success our resources have given them (hint: they passed their job interview). Q11. You are the tops! Be sure you have an example for each and every one of these scenarios prior to your Waitrose interview. 4 answers . The displays I have seen in your stores are fascinating, and I would love to be a part of that creative flair. The interviewer wants to know what you hope to gain by working for Waitrose. To be considered for the position, you want to assure the interviewer that you are flexible and willing to help the company when needed. ", "I have been in an unofficial leadership role for the past three years. I am excited to work for Waitrose because of the flexibility you offer students and the growth potential. Assure the interviewer that you are a team player and put the company's needs first. Firstly, these interviewquestions and answers are created by us and our team of experts we have all the answers to your questions and will help you succeed (like weve been doing for the last 14 years) and we update our material frequently. Thank you so much for the tips and advice! If you have a former supervisor who commented on your excellent communication skills in a letter of recommendation or performance review, use their description in your response. Talk to the interviewer about your interest in gaining a leadership role down the road. I have had to cover for coworkers several times in the past, and I don't mind accepting overtime hours. These can include telephone interviews, video interviews, face to face interviews and assessment centres. In my current position, the hours are great, my coworkers are nice, and I receive fair compensation.". Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. ", "I hope never to be late! Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. Talk to the interviewer about a time when you were able to suggest a change in the workplace. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Sent to your email inbox within seconds of your order being placed. If you are successful you'll be asked to select interview date. Discuss with the interviewer how you would handle an aggressive customer while remaining calm and professional. However, you want to avoid giving yourself a 10, as there is always room for improvement of any skill. ", "This job will fit perfectly surrounding my school schedule. I did not miss one work day last year or the year before. Be sure to keep your answer positive and avoid speaking poorly of the practice surrounding uniforms. I do not have a criminal record and have never even had a ticket or citation issued.". I have worked in retail for the past three years and love interacting with customers. Describe what you found during your research that excited you to work for Waitrose. If you respond that you rely on your managers to keep you motivated, the hiring manager may feel you lack the drive to succeed and do a good job. Sales contests, for example, are a great way to motivate me.". It was fast and easy, asked several questions and had a group part before. The hours were just not right for me in the end which is a shame. Hiring managers are always looking for ways their future employees can benefit the organization, so this is the perfect opportunity to show how you will do that. It is also good to have copies for the interviewer if they would like a copy for their file. The hiring process at Waitrose takes an average of 16 days when considering 7 user submitted interviews across all job titles. Even if the hiring manager describes their management style, it does not mean every manager will lead the same way. If you have many unexcused absences, they may disqualify you as a viable candidate. ", "I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Learn more here. How would you deal with a customer complaint in one of our stores whilst working for Waitrose? Waitrose Interview Questions and Answers 1. And second, are there any required qualifications you do not see on my resume?". You had a group task to do, and then an individual interview with a manager. I understand that retail can be challenging because of the multiple personalities you are faced with daily. Heres why you should buy with PassMyInterview.com. He is about to become a wealthy quarterback, but at that time he wanted to sell Philadelphia on why he is the guy they need as a leader. I also appreciate that you allow yourself and your employees to be themselves while working as a team. You want to avoid saying you have nothing to learn from Waitrose. After assuming a management position, our turnover rate decreased by 30%. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. "I am more than willing to cover a shift for a coworker if possible. I handle surprises using common sense and keeping courtesy to others top of mind.". ", "I left my last job because I was moving out of the area. ChloeO. Discuss with the hiring manager Waitrose's core values and why you think you are the top choice for this role. 2023 PassMyInterview.com. Focus on being honest in your response. ", Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. The interviewer would like to know if anything negative will appear in your reference check to determine if they want to move forward in the hiring process. If you sound cocky or arrogant, the hiring manager may feel you would be challenging to work with. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions, went in for a group interview where we had to do a task involving discussing what order we would do certain tasks and then a quick 1-1 interview where they only asked a few questions, I applied online. You will stand out as a stronger candidate if you reply that you motivate yourself at work. Super nice interviewer and easy questions. Rather than going to my manager with the complaint, I offered to take on some of her workload so she would have the time to complete the schedule. When responding, back up why you would like your requested salary based on your skills and experience. Why do you want to work for Waitrose? The way you answer will show the interviewer if you are a self-starter or if you will require constant supervision. All the questions featured were asked during my interview and on the next day I received a phone call telling me Im hired. Show the interviewer that you rose to the challenge and were excited to push yourself to be the best. My dad got rear-ended one time when driving me to school. Q4. First is the psychometric tests followed by a group interview and then a solo interview. Dates shown above are approximate. Tell the interviewer why this particular job duty excites you. ", "I value honesty, so if I saw a coworker stealing. So many notes already, would have went into this interview the wrong way. ", "I have two copies of letters of recommendation if you want them for your file. "I am happy to comply with any reference check required. You can find out more about which cookies we are using or switch them off in settings. The changes were implemented, and the company saved $15,000 in the first month. "I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I ended up winning 7 of the 12 contests! I have a letter of recommendation from my previous employer highlighting these skills and have a copy if you would like to see it. Discuss with the interviewer how you would handle a situation surrounding employee theft. Q6. One time a situation did not go the way you expected, How would you deal with a customer complaint, Asked how I would deal with workplace situations, Tell us about a time you adapted your style to suit someone else. I got an indication as to whether i got the position or not towards the end. Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. Q8. I have worn uniforms in three past jobs and like that they help customers identify who works for the company and display a high level of professionalism.". I was very proud of the suggestion that I made, and that upper management and my manager had the confidence in me to make the change. One time a situation did not go the way you expected, How would you deal with a customer complaint, when in the past have I shown time management, Tell me an example of when you received a good customer service, describe your experience and how would you apply that experience to working in this company. It is best to show that you can work with various management styles. Tasks required are mainly focused on show how you can organize stuff. I have worked in a leadership capacity for the past five years and love sharing my knowledge and experience with others. Stupidly hard questions for the role - it was like I was interviewing to be CEO. I like to seek out diverse ideas, opinions, and thoughts from my team to build strategies and solve problems.