This does not prevent us from varying these terms without reference to them. You will need a username and password to access the Site and use the Services. Viagogo ranks 177th among Tickets sites. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Editor, Marcus Herbert. But the messaging in small letters at the very top of the screen is easy to miss. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. Read more: It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. This could be a tough call for many internet shoppers. But a spokesperson says the screenshots we sent, showing the lack of price transparency, the last-minute change of currency on prices and the pressure-selling approach, didn't constitute a violation of its rules. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. Despite a Federal Court ruling against Viagogo in April 2019 for making false or misleading claims and engaging in misleading conduct, Viagogo is clearly still not doing enough to prevent scam artists from using its site to swindle consumers. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. 2.5 Tax on Seller Proceeds. 5.4 Making Adjustments. Second, your ticket could be fake or the venue may not let you in with a second-hand ticket. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Stay away from them!!!! If the payment status in ImmiAccount is 'Credit' or Paid a refund can be requested. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. There are an increasing number of unauthorised ticket resellers operating online. They take your money and have no way to ensure you get the tickets. Can I pick up my tickets instead of having them shipped? Why is the price printed on the ticket different to what I paid? $356 for two tickets to an event at the Sydney Comedy Festival for which the face value of the tickets was $32.90, or $65.80 for two. South Australia's Consumer . The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. You warrant that you are over 18 years old and have the legal capacity to make the transaction. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Dont think you would be the lucky one. The revised version of this Agreement is automatically effective after it is initially posted on the Site. The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. 6.1 No Warranty. . Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. -Discover the hottest events in your area. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. As of Wednesday, prices for seats in Reserve A seating cost $226 each plus a GST and booking fee of $80. "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us. Spain, the UK and Australia. I understand the answer but I dont like it. From the actions menu, select the 'Request Refund' option. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. The company has been the target of customer complaints, industry backlash and court action overseas. "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. Third, watch out for drip pricing. Australian Competition and Consumer Commission (ACCC). You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. What ticket resellers must do Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. For a list of these situations see There are limited situations where refunds can be granted. You may have to fill in a Dispute Claim Form. Viagogo has the right to deny your request for a refund. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. By using our Site, You agree to accept this Agreement. Viagogo pays search engines like Google to appear at the top of search results for major events. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! The message from Viagogo is "please note these tickets may not be available again if you abandon them''. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". Join millions of happy customers that have attended their favourite events, thanks to viagogo. Including any such items constitutes a material breach of these terms and conditions. Read more: You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. 5.2 Violations, Termination and Suspension. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. All transactions are monitored to ensure that sellers deliver through registered couriers such as UPS. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Invalid tickets are defined as anything where buyers are refused entry. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. PLEASE DO NOT TRUST VIAGOGO! Infogram. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Read more: We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. The Viagogo Refund Class Action Lawsuit contends that Viagogo's action is in direct violation of the company's stated policy. Provide lots of information and make a claim for a refund. According to a 2017 Choice report, Viagogo takes about 28 per cent commission and Ticketmaster Resale demands a 21 per cent commission for each resale ticket sold and bought a cost that isn't clearly stated during on-site transactions. When listing seated tickets, all tickets in the same listing must be consecutive seats. The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. Additional information can be found in our FAQs and on the ticket details pages. 4.3 Sellers Shall Not Include Promotional Material with Tickets. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Your rating will help us improve the website. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past, present and emerging. Tel: 020 31376080 [email protected] You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Tickets to the Book of Mormon musical were advertised at $135, but were actually sold for $177.45, including booking and handling fees. $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. Such notice shall be deemed given one business day after the email is sent. Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court found the Swiss-based company had made false and misleading representations when reselling tickets to live music and sports events. How do I unsubscribe from your newsletter? Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. The company also said it could not release details of 15 specific transactions requested by NSW Fair Trading in a statutory notice to provide information, citing Swiss law. If You do not qualify, do not use the Services. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. The Court also observed the need for general and specific deterrence in this matter, particularly to make it clear to corporations which conduct internet-based operations in Australia that they are subject to the Australian Consumer Law (ACL). The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. 6.5 Tax Indemnity. "Todays $7 million penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling," he said in a statement. It also failed to adequately disclose to consumers that it was not a primary ticket seller. Contact @viagogo over social media Set up a Twitter account. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. To share your thoughts or ask a question, visit the CHOICE Community forum. Protect and prevent people from becoming victims of scams by companies or individuals. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. 7.2 Copyright. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. You are on a Viagogo website. "Other complaints have alleged Viagogo made false or misleading representations about being an authorised ticket seller for certain events. If you buy through Viagogo your ticket could be fake and you could be getting ripped off. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. From 1 May 2017 to 26 June 2017, Viagogos website attracted consumers by advertising a headline price which did not specify a total price for tickets. 6.9 Change or Suspension of Site. In imposing the hefty penalty, justice Stephen Barley said the companys conduct demonstrated a level of deliberateness, describing one category of representations as having been made on an industrial scale. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. The caretaker period for the NSW Election commenced on 3 March 2023. The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. 4. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. Send the completed form to the office processing your application. Viagogo has advised customers who cannot attend a rescheduled event. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. See something that's not quite right in this article? Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. Stock images:Getty, unless otherwise stated. Viagogo is charged with breach of contract, unjust enrichment, and violations of Florida's Deceptive And Unfair Trade Practices Act. (The final Australian dollar price for our two tickets was $445.). When We receive an offer by bank transfer, We will check to see if the bank account is valid. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". Viagogo is often the first site that comes up on Google when you search using one of the many ticket and event-related search terms that Viagogo has bought from Google. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. How do I find tickets I've already downloaded? 2. 6.7 Third Party Information. you might incur adebt to the Commonwealth. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. 2. I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. And the original face value of our tickets was nowhere to be found on the site. 4.1 Double Posting and Removal of Tickets. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. 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Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC.

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