32 F or below (daytime), 20 F or below (night), or heat index 101 F or higher. Residential service will not be disconnected if at 8 A.M. on the scheduled disconnection day, a National Weather Service Heat Advisory or Excessive Heat Warning is in effect for the county of the scheduled disconnection. Customers eligible for the Winter Termination Protection Program are placed on a budget plan and cannot be disconnected as long as they make good faith payments. Generator Safety for Businesses American Electric Power understands the critical need for reliable electric service and is committed to the health and safety of our customers, communities and employees. Utilities must delay disconnect for 30 days for customers who are age 65 or older, ill, or disabled. Consumer line: 617-737-2836 or 877-886-5066. Protection for customers entering payment plans; special notice and links to assistance agencies. If you have a dispute with your utility, you should try and resolve it with the utility first before calling your PUC/PSC. The latest reports from users having issues in Canton come from postal codes 44709. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. Appalachian Power reports that it is temporarily suspending all disconnections for non-payment as the COVID-19 continues to spread in our communities. I owe *** on disconnect. Disconnection is delayed if customers agrees to pay bill in installments within the next 90 days. No disconnect for elderly or disabled when temperature is >95, or medical emergency. Cannot disconnect if a customer owes less than $75 or no more than last month's balance on Nov. 1. The notice must include the intended . Consumer line: 800-225-7729, 608-266-2001 (Madison). If the temperature is expected to be 32 degrees or lower during the winter protection dates or 95 degrees or higher at any time of the year, the utility cannot turn off the power. Due date for utility bills extended to 22 days. Requires PUC approval. Cannot disconnect if payment agreement is in effect. At the top right of the AEP Energy homepage, click "My Account" and enter your username and password to login to your online account. Multifamily, new construction, and commercial systems are not eligible. All residential customers can have power restored with a down payment. 30 day disconnect delay if detrimental to health, must have physician certification. is aep disconnecting service. We temporarily stopped all service disconnections for non-payment in March 2020, but disconnections for non-payment have resumed for all customers in West Virginia and Tennessee, and for non-residential customers in Virginia. Use of this site constitutes acceptance of the AEP Terms and Conditions. Utilities are required to offer a deferred payment plan. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. Prohibits disconnect if customer is blind, disabled, or 62 years or older and the remaining household members are 62 years or older, 18 years or under, or blind or disabled unless the utility contacts the household 72 hours prior to termination of service for the purpose of devising a pay plan. 30 day disconnect delay if physician, public health official or social service official certifies a medical emergency. 30 day disconnect delay if detrimental to health, must have physician certification. Commission may order a ban on all disconnections if severe weather or if dangerous to health of the customer. Need written certification from a qualified medical professional that is valid only for the length of time the health endangerment is certified to exist but no longer than sixty days. To qualify, customers must notify their natural-gas supplier that they are eligible and provide written proof to the utility within two weeks. No disconnect if termination will adversely affect the occupant's health; must be certified by licensed physician or Christian Science practitioner. Disconnect is not allowed unless arrears are more than $125 for gas non-heating, $225 for electric non-heating and more than $450 for gas, electric and steam heating. If you do not remember your login credentials, please click here. Generally, these rules mainly apply where the weather gets very cold and may come with restrictions on who can and cannot be disconnected. Request a letter Consumer line: 410-767-8000 (Baltimore) or 800-492-0474, Disconnect not permitted for any customer who cannot pay an overdue charge because of financial hardship. 15 day disconnect delay if physician certifies that a household member is disabled or seriously ill. 30 day delay if a household member is on life support equipment, customer must enter into payment plan. Investor-owned utilities have agreed not to disconnect customers during the moratorium if they are not current on their bills. If the customer's service has already been disconnected, the customer must pay a reconnect fee of no more than $36 to restore. Financial hardship customers can also maintain service during winter period with an arrangement of 10% of total due each month. Consumer line: 225-342-4404 (Baton Rouge) or 800-256-2397. No termination of utility service between protection dates for customers at or below 250% of the Federal poverty level (150% of the Federal poverty level for customers of one specific municipal gas utility). Utilities must offer payment plan suited to customer's financial situation. To report an outage, call AEP directly at 1-800-277-2177 or visit the American Electric Power Outages and Problems webpage. Winter Protection Plan for elderly 65 years or older, recipients of Medicaid, Food Stamps or Department of Human Services cash assistance, full time active military personnel or persons needing critical care or having a certified medical emergency. Customers may negotiate a payment plan with the company for reconnection during the months of November through March if they are "income qualified" for certain public assistance programs and if they secure and present an official "Certificate of Need" from the state social services office. Disconnect ban for households with children under 18, elderly age 62 or older, or infirm. Utility Service Protection Program payment plans for low-income customers (<150% FPG) provide shut-off protection year-round. Cannot disconnect if an overdue amount is less than $50, unless the overdue amount is more than 90 days old or the utility bills four times a year or less. Consumer line: 800-225-7729, 608-266-2001 (Madison). Tree Issues The medical certification may be renewed by the proper medical person every 30 days if illness persists. Choose an option below: See our strategy for a sustainable future or download our Corporate Accountability Report at AEPSustainability.com, AEP Energy is a competitive retail energy provider for over half a million customers. There are also rules prohibiting disconnection of service for certain medical reasons. Between Nov 1-April 15, all customers must be notified 72 hours before disconnection to acertain if the health and safety of a resident will be compromised. No disconnect if customer is on a payment plan. No disconnect for low-income natural gas customers with proof of eligibility for energy assistance. No disconnect for elderly, disabled, and customers who are eligible for the Energy Crisis Assistance Program. A customer who agrees to a levelized billing plan will not be disconnected after April 1st. The utility must attempt to make a payment plan with the customer before termination. No disconnect if customer agrees and adheres to a payment plan. Year-round protection from shut-off is available to all residential customers regardless of income with an initial down payment of 10 percent of a customer's total bill and a monthly budget plan. Customer may request an extension. When you opt in, we automatically fill in your ID from then on. Modify or upgrade service Reposition service equipment Move to new location Request a Letter of Credit If you need a credit reference, we can send one based on your history with us. Service cannot be disconnected if customer agrees and adheres to payment plan. AEP Southwestern Electric Power Co. has started shutting off service for business customers in Texas and Louisiana for nonpayment and plans to do so for residential customers in Texas. Callers claiming to be AEP Texas employees are contacting businesses and residents, threatening to disconnect their electric service unless an immediate payment is made. Consumer line: 800-342-3355 (disconnect); 800-342-3377 (general complaint). Elderly and handicapped must have 48 hours notice. Consumer line: 800-922-1531or 803-737-5230. If a household member has a serious medical condition, certified by a doctor, disconnection is delayed for 30 additional days. To qualify, residential customers must inform the utility of their inability to pay prior to disconnection and must agree to an extended payment plan. Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. Postpones disconnection for 20 days if the customer presents a medical statement from a licensed physician which states that disconnection would be a serious and immediate threat to the health or safety of a person in the household. Utilities must offer payment plan suited to customer's financial situation. Not permitted if eligible customer agrees to a special payment arrangement that allows the customer to pay less than the amount of each current bill during the winter months. Disconnect is not allowed unless arrears are more than $125 for gas non-heating, $225 for electric non-heating and more than $450 for gas, electric and steam heating. If youre moving, please make sure youre moving out of our service territory before filling out the stop service form. Consumer line: 501-682-1718 or 800-482-1164. Modify home service Modify business service Customer must enter into a payment plan.Cannot disconnect unless the customer owes more than $50 or more than three months of charges. LIHEAP beneficiaries with outstanding balances of less than $3,000 will pay the lesser value of $250 or 20 percent of their remaining balance to reactivate service. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Modify or upgrade service Reposition service equipment Move to new location Request a Letter of Credit If you need a credit reference, we can send one based on your history with us. AL | AK | AZ | AR | CA | CO | CT | DE | DC | FL | GA | HI | ID | IL | IN | IA | KS | | KY | LA | ME | MD | MA MI | MN | MS | MO | MT | NE | NV | NH | NJ | NM | NY | NC | | ND | OH | OK | OR | PA | RI | SC | SD TN | TX | UT | VT | VA | WA | WV | WI | WY. AEP Corporate Headquarters 1 Riverside Plaza Columbus, OH, USA 43215-2372 Phone: 614-716-1000. Customer is required to negotiate a payment plan. Customer Service: 1.800.MY.CIRRO (1.800.692.4776) For Sales and Service: 7 days a week, 7 a.m. to 10 p.m. CST . Unpaid Utility Bills AEP Economic Development. "If a customer is having issues or concerns with their bill, we will always notify them by mail or one of. Disconnect ban for those who are elderly, handicapped or seriously ill, households with a child under 2 years old, those who are receiving unemployment compensation, federal heating assistance or who qualify as a financial hardship (75% or less of state median income) or if arrears areless than $500 for primary source of heat or less than $200 if not primary heat source. COLUMBUS, Ohio, Feb. 22, 2023 - American Electric Power (Nasdaq: AEP) has entered into an agreement to sell its 1,365-megawatt (MW) unregulated, contracted renewables portfolio to IRG Acquisition Holdings, a partnership owned by Invenergy, CDPQ and funds managed by Blackstone Infrastructure, at an enterprise value of $1.5 billion including Not permitted if eligible customer agrees to a special payment arrangement that allows the customer to pay less than the amount of each current bill during the winter months. Is Appalachian Power the same as American Electric Power? Medical certification may be renewed three times in 12 months. If a ratepayer defaults on the payment plan, the utility may disconnect service after providing the requisite notice. You can act now by discussing payment options with AEP Ohio customer service by: Calling 1-888-710-4237 Messaging us on Facebook or Twitter Visiting AEPOhio.com/Assistance Service Disconnection Notifications Consumer line: 866-380-9816 or 919-733-9277. Each state has its own regulations on whether electric companies can disconnect your power in the winter, and some electric companies have their own policies. Limit on deposits. Disconnection will be delayed if detrimental to the health of a resident, must have physician certification. Customer must agree to payment plan. You're in the right place. 1996-2023 American Electric Power Company, Inc. All Rights Reserved. How many calories in a half a cup of small red beans? Low income customers must make monthly payments of at least 7% of their estimated annual bill, along with a portion of any past-due amount, November through March to avoid shut-off.

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