We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. These messages may contain information important to your health and medical care. . Note: This page should only be . Can I access appointments, messages, and/or test results for family members or others I may be caring for? This website and Patient Portal contain links to websites operated by other parties. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. If you need to speak with the office sooner, please call the office directly. . You will also see a list of other individuals connected to your account with health records at the listed provider groups. This will bring up a detailed view of the results. Please notify us immediately if you believe the security of your Portal account may have been compromised. Seamlessly manage populations of any size across multiple EHRs. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. We will make sure the person has this authority and can act for you before we take any action. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. If you selected a security question when you set up your security option, the following page will appear: 1. This information may include: your. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. We must follow the duties and privacy practices described in this notice and give you a copy of it. trouble logging in, password assistance, access to family members information etc.) You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. This is because all messages that you send and receive in the Patient Portal are part of your medical record. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. Join us in creating healthier futures for us all. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). Navigate to the Account screen by clicking Account in the bottom navigation bar. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. Find contact information and answers to frequently asked questions here. See how our RCM services drive efficiency at every stage of your revenue cycle while scaling to match your needs. You have the ability to accept or decline cookies. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. Click on the back arrow to return to the Patient Portal. How do I know which providers share data (appointments, messages, test results, etc.) Drive higher patient satisfaction with services that support long-term engagement and improve staff productivity and happiness. The industrys most adaptable, network-enabled suite of healthcare solutions. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. You can complain if you feel we have violated your rights by contacting us using the information on page 1. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. If you have any specific questions about this policy, please contact us at [email protected]. Indicate your contact preferences for different types of notifications. We may also share your information when needed to lessen a serious and imminent threat to health or safety. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. It is at your practice's discretion to allow online appointment scheduling. Example: We give information about you to your health insurance plan so it will pay for your services. Click the Accounts icon in the lower right navigation bar. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. All communications between you and your provider's office are carried over a secure, encrypted connection. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. You agree not to use Patient Portal to post or send or post any illicit or offensive material. The Patient Portal is an online service that provides patients secure access to their health information. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. We can use and share your health information to bill and get payment from health plans or other entities. If you need help remembering the email associated with your Patient Portal account, contact your providers office and they should be able to help identify it for you. Select your provider and office location. We typically use or share your health information in the following ways. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. For Android devices: athenaPatient requires OS versions 10.x or above. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. We are required by law to maintain the privacy and security of your protected health information. Patient Portal is a communication service offered as a convenience to our patients. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. Example: We use health information about you to manage your treatment and services. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Thank you for downloading athenaPatient! If you don't agree, don't use the Patient Portal. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. See how we work together to solve healthcares biggest challenges. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. Get answers to patient FAQs and access tools that can help you on your journey. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. Your data should be available again once the systems are updated. This information may include: your. Please update your browser to continue using our site securely. For technical issues with this website during normal business hours, please contact our office. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. Clicking Linked Portal Accounts will bring up a list of all Patient Portal accounts you are connected to and the provider groups that are connected. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. We apologize for the inconvenience."? We will not retaliate against you for filing a complaint. Click the desired form. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. This will bring up a list of accounts and settings. To see these views, navigate to your Inbox by clicking the . Why can't I delete my sent and archived messages? Please do not expect a response on weekends or holidays. For information on the Covid-19 vaccine: https://healthcare.ascension.org/COVID-19/Covid-Vaccine. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Follow the prompts and check in to your appointment. When you click the. We are not required to agree to your request, and we may say "no" if it would affect your care. You may request a Patient Portal account for yourself. Start by clicking the button below, and logging in with the email and password you already use. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Please check periodically for updates. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. Note: This feedback form is NOT for medical questions or advice. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. What do I do? A link to reset your Patient Portal password has been sent to. These messages may contain information important to your health and medical care. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). The portal is not intended to replace a physician's office, nor does it provide full revenue cycle management. If you are currently taking Valsartan, a blood pressure medication, please clickherefor more information about an FDA recall. You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. You can ask us not to use or share certain health information for treatment, payment, or our operations. Scalable technology that spans care settings, Better care and costs with clinical data exchange, Integrating your insights into the moment of care, A partner for every stage of your journey. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. Yes. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. Why doesn't anything happen when I click "View Detail" or "View Receipt?". Cookies are used for system performance functionality. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. Select your provider and office location. If you have already started checking in but havent finished, you will see a button on the appointment card labeled, The first way to send a message is to navigate to your, The second way to send a message is to click on an existing message in either your Inbox or Sent tab views. Example: A doctor treating you for an injury asks another doctor about your overall health condition. To view the details of any test result, press the card of the result you want to view. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. You will need to wait until it is closer to the time of your appointment to check in. You can ask us to correct health information about you that you think is incorrect or incomplete. What should I do when I get the following error, We encountered a problem loading your data. See how we serve Hospitals and Health Systems, See how we support Member-centric Organizations, See how we support Ancillary Service Organizations. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. Starting a new practice can be overwhelming weve got you. You will be notified if your Patient Portal service is discontinued. Below you will find answers to commonly asked questions concerning the website. Explore apps and services that integrate with our solutions to optimize workflows and practice experience. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. Navigate to the Account screen by clicking Account in the bottom navigation bar. Why doesn't anything happen when I click on a medical form? For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. If you still cannot view your data successfully after several tries, you should log out of the athenaPatient app and log back in. Select the message type from the dropdown options based on the topic of your question. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information.

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