Thanks for not making a long winded explanation and simply getting to the fix. When you begin the session, the remote computer screen will open in a window on your computer. Navigate to the SOS area of the app Click the "+" SOS icon or select "SOS | Connect to User's Computer" from the menu I need to be able to have us BOTH on the computerthe user via RDP, and me via Splashtop. Fixed Windows 10 Remote Desktop mouse issue. To connect your mouse to your iPad or iPhone, follow the steps below: Set Up Bluetooth Mouse to iPad or iPhone Open the Settings app Select Accessibility Select Touch Select the AssistiveTouch toggle - this will open a new menu Select the AssistiveTouch toggle at the top to turn it on In the same menu, select Pointing Devices If there's a NinjaRMM rep here, give us the situation if you would. To scroll on an iOS device, you would need to hold your finger on the screen and move it up and down. Generally, Splashtop should be fairly responsive with 1.5 - 2Mbps of uplink from the computer being remotely accessed. Whenever you plug in a mouse, it restarts the mouse drivers and this alone could resolve the issue. So much so that Ive updated the article to point out that you should make the change ion the guest (machine that you are remoting into). Now, when Windows is loading with the spinning dot on the display, press and hold the power. Want to give it a try for yourself? 1. The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live. With SOS, you can run remote access sessions from your computer (Windows or Mac) or from a mobile device or tablet (iOS or Android). You should try it some time! GUEST or HOST! Thankfully the fix is a pretty simple one. If I try to help one of those RDP users via Splashtop, when I log into their RDP session via Splashtop's choice to connect to the active RDP session, it kicks them out of their RDP session, and if they log back in via RDP, it kicks ME out of the Splashtop connection. Automatically lock remote computer when disconnected. As part of my job I do A LOT of manual editing of large XML config and CSS files directly on servers with Notepad++, and the disappearing cursor has plauged me for over a 2 years now! and should just immediately switch to the RDP terminal session. Set secondary authentication options, such asdevice authenticationandtwo-factor verification to prevent unauthorized users from remoting into your computers under your account. If the session is inactive, remote printing features wont be present on the Splashtop dashboard. If the problem were to persist and you needed something to help you i said "can't you use VNC?" Today, I even made two videos showing them, but I probably won't hear back for a couple of days.This image is the problem client's computer: if I click on choice 1, nothing happens, but it SHOULD connect to the live user's session without kicking out the user. Solution 6. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) Hello!I have a ticket open with Splashtop support (#111861) but I am getting ABSOLUTELY NOWHERE with them. Clicking the Connect button will open the native Splashtop app on your computer or mobile device with the session code loaded and you can start the session from the app. Apply, and voila, the cursor is visible again and the remaining pointers are still white. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. The Splashtop Integration allows Datto RMM partners to remotely access computers using Splashtop technology. Thank you. "Exchange isn't receiving emails" can you use kerio to see if that receives email? Run FlexiHub on the virtual desktop, and login. This has been bugging me since recent windows update. With Splashtop Business Access, you can remotely access your Windows and Mac computers from an unlimited number of Windows, Mac, iOS, Android, and Chromebook devices. Its been fun to see how much relief this tip has been bringing to clearly frustrated people! Create a website or blog at WordPress.com, How to fix mouse cursor disappearing on RemoteDesktop, disappearing mouse cursor in Visual Studio on virtual machines, Microsoft Teams Call Analytics Portal in Office365, SharePoint Conference North America The Sessions that InterestMe, My reflections on European SharePoint Conference 2022 (and all thephotos), Employee experience and information management trends in2022, How we built the OnePlaceMail Outlook App on the Microsoft 365 Platform & AzureCloud, How to fix Azure Functions Timer Trigger unable to start running locally with VS2022 17.x(Azurite), Hosting a Single Page Application (SPA) from Azure Blob Storage that supports deeplinks, Enjoying some much needed sunshine in Auckland with my @. Sometimes it happens to me when I have a second monitor plugged in and doing that usually fixes it. Splashtop cursor problem - Remote Support - The Spiceworks Community Our team actually found a potential issue that terminal session switching doesn't work for selective Windows 7 machines. this might be the cause for the issue here as you tried to switched to terminal session on WIn7. Lock the streamer settings using Splashtop admin credentials. Office 365, SharePoint, Azure, OnePlace Solutions & Life's Other Little Wonders. The Addon "3dxInventor" is NOT installed. It is so frustrating when it disappears . Getting Started with Splashtop SOS (On-Demand Support) Renaming the file worked Mouse Not Detected or Working in Windows - Computer Hope You can prevent others from seeing what youre doing by enabling the Blank Screen feature. Verify that only you and/or others with clearance have permission to remotely access your computers. It frustrated me because I see these types of "answers" all over the place that contribute nothing to the conversation and usually end up in them getting derailed, just like this one. Since the mouse is usb connected, there will be no problems with sharing the device. I realized I messed up when I went to rejoin the domain The cursor only appears while in the ribbon. This seems abnormal situation as I have never heard of this.One thing our team suggested to try is to turn on remote cursor in client toolbar and see if remote cursor shows the correct cursor changes.. (you would see 2 cursors on screen). This also works for the issue of a black box around the mouse pointer in Remote Desktop. Sometimes an error message will appear, and sometimes it wont. Splashtop's multi-monitor remote desktop feature allows you to view multiple monitors on one screen while controlling a remote computer. Click Continue to hide the hints and view the remote computer screen. You just don't get it. So again, don't be like that when you've come to others for help when your actual only source of help isn't helping you because then other people may be reticent to help you in future in case you get your knickers in a twist again. Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. Users can then drag the monitor window to the second monitor on their home computer as well as expand each one to fill its respective screen. I got multiple incorrect answers from them, so I came here seeking better answers, only to be greeted with something that is blatantly obvious (use an alternative), BUT does not address the issue at hand. Once the above steps are complete, the black screen issue should be solved. The annually-billed price is $28.6 per computer per month. It usually happens when I go back to the RDP session from my local computer. If, after all that, the app continues to error out, users may have to uninstall and reinstall the Splashtop app. Is the mouse operation not working as expected with - Splashtop Inc. The office display fills the monitor, so users wont see anything from the home computer/laptop. When a computer freezes, the first sign is usually that the mouse has stopped responding on the monitor. For disconnect issue when switching users, we can't reproduce the issue in-house. He only would be correct if I were trying to connect to the Console session, but that is NOT what I told them I wanted to do. Open the Splashtop Controls" menu in your remote session and make sure that Trackpad Mode is enabled. Perhaps Mark from Splashtop may have an answer. Get started with Splashtop for free with our free trial below to get unlimited remote access to your Windows and Mac computers from your iOS (or practically any other) device! All remote desktop connections are secure and encrypted. Step 3. Warning Notifications Warn notifications are used when Splashtop is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a . I'm checking with support team. stay tuned thanks. As long as you do NOT log into the Windows And for this you can use Flexihub software. WHY would you recommend doing so, when my question was about a specific problem with a specific application, i.e., Splashtop? NinjaRMM remote access services not working (TeamViewer, SplashTop Limitations of the "Lock keyboard and mouse" feature - Splashtop So don't be like that when others are trying to give you a sounding board on a forum that, by anyones logic would be less use than the support department of the software you had an issue with. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. See all Splashtop remote access and remote support solutions. Gregg, sorry to hear the issues. Open the app to see if Splashtop runs as intended. Do you get it now? Copyright 2023 Splashtop Inc. All rights reserved. You are wrong, pure and simple.Your ridiculous "Ahh so my suggestion was valid" comment is WRONGAGAIN!!! There are some additional options under the Settings menu. Thanks and apology for the issue encountered. THANK YOU! Why is My Laptop Mouse Touchpad Not Working? - Computer Hope Thankfully the fix is a pretty simple one. If nothing else works, try downloading the certificate (gdroot-g2.crt) from GoDaddy: Turn on Reduce display quality when network is slow: Try utilizing lower resolution for the remote display , Check for network issues by running a ping test on both computers/devices, Open terminal/command prompt and type ping www.google.com -t, Run the test above on both machines (while being connected to Splashtop), and check the results for errors and connection timeouts when disconnects occur, Run speed tests on both of the computers/devices, Once the test is complete, note the networks upload, download, ping, and download speed as high ping times (latency) can trigger lag during remote sessions, Even if the test returns a pass result, ensure non-ssl packets are permitted via port 443, Navigate as follows: System Preferences>Security & Privacy>Privacy, Click on the lock at the bottom of the window to make edits to the Accessibility settings, Click on the lock again to make sure no further edits can be made. If your mouse pointer movement disappears, follow these steps to determine if your computer is completely frozen. Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. Solution 1. AnyViewer is a safe and reliable remote access software for Windows. What are some of the best ones? Our team's plan is to add the fix in upcoming release of new streamer (agent) targeting in two weeks so there will not be a need for the workaround shortly. Mouse pointer or cursor disappears or gone missing on Windows (since I got my Surface Pro 4). View all posts by Cameron Dwyer, Disappearing cursor, Missing cursor, RDC, Remote Desktop. During a remote session on the office computer, right-click the desktop; Select Duplicate these displays from the Multiple Displays section. Remote Mouse Free. I can feel the pain you were in and really glad I was able to help you fix it! Move on!Gregg, For any poor soul who may still be following this thread, the originalSPECIFIC issue with Splashtop has been fixed with their release on 6/21/20 of the Splashtop Streamer 3.4.0.0 version, a product specific to Splashtop and NO other product.The new Splashtop Streamer fixes the SPECIFIC Splashtop issue I noted in my original post and as noted multiple times, it is 100% unrelated to ANY other products suggested or mentioned.Note: items in bold text were highlighted in case someone else has poor reading skills.Gregg, BTW, who is "Denis (LiteManager)" and why is he spicing every post?Gregg, You sound like someone who would go to the doctor complaining of pain in the third finger of your right hand, and when the doctor asks, "Can I amputate your left foot? Splashtop Personal - Support They are back to work, and the new computers should be going in soon.Gregg, "Because you came on a forum with extremely limited to none knowledge on the software in question"Well, I did post in the Remote Support forum and tagged the Splashtop rep, and I have seen dozens of people on here recommend Splashtop, so I don't get your point about "a forum with extremely limited to none knowledge". After entering the 9 digit code into the SOS screen of your Splashtop app, click the arrow to connect and the remote access session will begin. This has annoyed, angered, frustrated and wasted time for me for SO LONG!!! They were telling me it couldn't be done at first. This digital tool allows end-users to remotely access and manage computers from another desktop or mobile device. This method DOES work in my office to connect to a Windows 7 VM or a Win 10 physical computer.Their first response was, "Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off." In the sample illustration below, it is shown as enabled. You can try these steps to resolve the issue: Configure Splashtop settings for individual remote PCs: The next time users create a connection, the display will be crisper since its adjusted the resolution to mirror your home computer/laptop. Cookie Notice On your iPad, click " Trust " when " Trust this computer " pops up. You were WRONG. Before doing anything, make sure the issue isn't a temporary one. "Now hopefully you understand why i said 'can you use VNC? For future readers, Mark's response that "Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue" was the fix (renaming a specific file). Use a Mouse to Control Remote Desktop From iPad & iPhone - Splashtop Inc. Below is the fastest and most efficient way to configure this option. By the time I tested SOS, Splashtop already had the answer because it was a"known issue", but MY techs didn't know about it.________You really should keep "smug mode" off. (Or equiv) Also check it's enabled (which presumably it is) - just noting your hotkey above. I added a "LocalAdmin" -- but didn't set the type to admin. Follow the prompts to update the driver if prompted. Get started with our Splashtop Business Access free trial and use a mouse to control your computer from your iPad or iPhone device! Search apps & features in the start menu and open it. The Best Apps to Control Windows PC with Android and iPhone [contentsdisabled] You can view the screen, open files and work with applications on your phones gadgets normally (although maybe not as quickly) as if you were right in front of that computer. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. Just started using Office over RDP I was lucky to stumble across this page to fix this annoying issue. Ok, so it's a touchpad issue. Remember that each SOS license allows 1 technician at a time to use SOS. 2. but that didnt help. Until they are all ticked and working I cant fully remote (as I had done previously) my common experience is I can see the remote but cant click on the screen. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) Keyboard not working - Splashtop Business - Support I love getting comments like yours. Its work when I change the guest os one. My mouse cursor disappeared in remote desktop once after a windows 10 update, since then, I have been searching over the internet for almost a year trying to figure out why. The mouse cursor showed the busy pointer when hovering over the desktop. When a remote session is established, a large notification will pop up letting the user know that the computer is being remotely access. Therefore, your recommendation of "Cant you just use VNC or something similar?" Splashtop Status. Check if Splashtop is down or having problems Mouse pointer disappearing when using splashtop for extended display. Copyright 2023 Electronic Team, Inc., its affiliates and licensors, 1800 Diagonal Road, Ste 600, Alexandria, VA 22314, USA +12023358465 , Electronic Team uses cookies to personalize your experience on our website. Thank you so much for having rescued my life. I reinstalled the driver etc. Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). Request permission to connect to the user's computer. I only can click the "(Console) - Connected" session. I told them EXACTLY what I was doing and even included an image of the selection choices (see second image above) that shows the choice of active user, with the caveat that "I cannot select the user's session. local_offer splashtop Spice (3) Reply (4) flag Report TX2uk anaheim Avoiding Business Email Compromise Phishing Scams Copyright 2023 Splashtop Inc. All rights reserved. BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue? Even though Splashtop SOS just happens to work, SOSALSO IS 100% IRRELEVANT to the Splashtop issue that I had with the regular Splashtop product. (LogOut/ or I've also had a blue remote screen, but can see the mouse moving. As Chrome Remote Desktop is a Chrome web-based tool, uninstalling and reinstalling Google Chrome can also fix the problem. The file transfer function is invoked from within a session. On my way to go nuts during a technical emergency during the crismas. Go back and read what I posted about the Exchange scenario. All you need to do is set up your Bluetooth or wired mouse to your iPad or iPhone (see below for instructions) and youll be all set! Microsoft MVP: Office Dev Down at the other end of the market, the most affordable laser mice still tend to be $5 to $10 more . Left Click & double tap not working in windows 10! - Ten Forums Have you installed the latest streamer and application? After downloading . 2 Ways to Fix Mouse and Keyboard Not Working in Windows 10 - Guiding Tech If so, change the cursor movement in Excel so it's set up properly. This section will deal with issues like Splashtop dual monitor not working and Splashtop not working when the monitor is turned off, because users cant connect to a remote computer if its not active. Proving that someone else's product works when I had already proven that their own product can work would have been a waste of time. The article notes that when you use remote access software such as Splashtop, everything you do within the window of that application happens on the computer in your office. OF COURSE I could use an alternative, but that is not what I asked about. That's useful clarification. You said it because you failed to properly read and comprehend the issue at hand and that the requested test steps had nothing to do with ANYTHING other than the specific software and specific situation outlined in my original post.---------Finally, the fact that Splashtop themselves, minus my support techs, knew about the problem PROVES ONCE AGAIN that my points have all been correct and that "Cant you just use VNC or something similar?" Adjust your cursor speed, mouse wheel settings, and scroll line options. A quality remote desktop app can be a device changer for the iPad, and there are so many to choose from in the App Store. A relatively new entry into the crowded genre is Splashtop Remote Desktop . Is there a bug report with microsoft we can upvote to get this fixed? Say hello to your cursor when editing text again! Complex processes are happening to adjust different screen resolutions between home and at the office and this can cause some visual side effects. (LogOut/ Next streamer update will fix these win7 corner cases, targeting end of June (in 2 weeks). If I choosethe second item (with Active in the name), it opens the Splashtop connection and leaves the RDP session running. Cant you just use VNC or something similar? Holding down a click is like holding your finger down on the device screen. Had you simply acknowledged that your answer had nothingto do with Splashtop specifically, we wouldn't be continuing this ridiculous dance. "Exchange crashes on install" can you use kerio? GoToMyPC vs Splashtop: Full Comparison in 2023 The first thing to check is whether the computer and the operating system is not responding as well. Thanks. Heres what well cover in this article to get you started, Install and set up the Splashtop app(s) that you will use to do the remote access, Start a remote access session and control a remote computer, Use your mobile device to navigate and control a remote computer, Remotely access and control Android devices, Manage your SOS account online (manage users on your team and account settings). Unfortunately, this hasnt worked for me I am finding that it will still keep disappearing. Options are to Reject after the request expires, Allow after the request expires, or Off. Troubleshooting - Splashtop Business - Support Splashtop Business - Support Troubleshooting Troubleshooting Explore common questions and troubleshooting tips. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. How to Fix It When Your Mouse Scroll Is Not Working - Lifewire Now hopefully you understand why i said "can you use VNC?". Close the file manager to return to remote desktop control. and our You can edit the tracking speed, edit cursor size and color, and more. We will need your help to reproduce the issue then collect logs. Seem like what you have The Current Sessions list shows you currently running sessions under your account. The good news is, this is not a huge obstacle and the solution is practically as simple as printing from the same operating systems, once the correct reader is installed. "You seem to be as qualified at reading English and looking at pictures as Splashtop's support was.

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