The use of our website signifies your acceptance of these Terms of Service. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. ONWise users may obtain an online cancellation quote through our contract administration platform. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Your voucher is normally issued 48 hours before the pick-up time. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Wisecars is an online vehicle rental broker. Your contract for car rental will be between you and the Car Rental Company. Anyone can write a Trustpilot review. All rights reserved. Dear Paul,Thank you for contacting us! Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). The car rental company will charge you for the additional driver for the whole time that you have the car. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. Dominik B was very helpful and nice.However the site is not the best. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. I'm very sorry to hear that the rental did not meet your expectations, I assure you this is not the standars Wisecars experience.Everytime you book with us you will receive the same vehicle that you rented or similar (within the same category). If you are involved in an accident, the local police and the Car Rental Company must be contacted. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. Fill in your personal information and state your request. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. We do not delete personal data on the request of a third party. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus the non-refundable Cancellation Protection and/or Protection Package. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. Replies to negative reviews in < 24 hours. Here are 8 tips for writing great reviews. This information must be sent via email and give Wisecars the relevant details of the incident. Only persons listed as drivers on the Car Rental Agreement can drive the car. In that case, the special cancellation terms are presented during booking. There are too much additional insurances taxes etc. If you're 65 or older, you may have to pay a senior driver fee. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Your voucher is normally issued 48 hours before the pick-up time. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. The permit you may need depends on which country youre visitingand how long youre staying. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Some of this include complete insurance and others do not include it at all. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. In that case, special cancellation terms are presented during booking. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Thank you guys for that excellence!!! Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. Mi az a Trustindex? Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. 6 We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Please note, we only delete personal data on the request of the individual. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Read more from https://www.wisecars.com/en-us/reviews. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. He explained to me patiently and clearly. Wisecars Protection Package ensures that you are protected should anything go wrong. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. It is a huge scam. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. If you choose to pay for the service using a credit card, your credit card details are not stored by us. We offer a price comparison of major and independent car rental suppliers around the world! Service 36 Value 36 Shipping 18 Returns 26 Quality 30 The Car Rental Company must give its consent to repairs and replacements. Wisecars does not take responsibility for partners response times. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Wisecars believes in protecting your privacy. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. You will find the telephone number in the Car Rental Agreement. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . You can also extend the free cancellation time frame by purchasing our Cancellation Protection. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Wisecars is an online vehicle rental broker. What's Wisecars' cancellation policy? No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. Cancellation Protection can be purchased only at the time of booking and is not refundable. Please read carefully the terms of the Car Rental Agreement before signing it. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. This is the second time we have booked with Wisecars and had amazing service. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. You can present the voucher either in a printed version or a digital form (such as from your smartphone). Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. Wisecars believes in protecting your privacy. All related documentation must be kept if an insurance claim is submitted. When you rent a car, you will usually need deductiblecoverage. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. 49 reviews. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. All rights reserved. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. The Car Rental Company must give its consent to repairs and replacements. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. I had questions about requirements of car insurance. If you have already provided us with your flight details, the car rental company will be able to track your flight. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Renting a car and want to make sure you know how car rental works? Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. You can present the voucher either in a printed version or a digital form (such as from your smartphone). ago You may need an international driving permit (IDP) to drive in some countries. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Your browser settings can be set to inform you before receiving a Cookie. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. 8 Feb 2023. I attempted to rent a car from them for a few days for $535. 2023 Wisecars. You will have to leave a deposit for the fuel. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. Access to and use of these images is restricted by terms and conditions of a separate license agreement. Special price and hope that it will be the same at location. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Keep copies of all relevant documentation you are asked to complete. A common issue that many vacationers face abroad is unfair fuel policies in car rental. If additional information is required, the process may be extended for another 28 calendar days. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. Wisecars will not sell or rent any personally identifiable information. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. If your additional driver is under 30 or over 65, please check your car's terms and conditions. 1 Previous_Golf_5959 2 mo. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Trustindex ltal hitelestve. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. Save. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. We use dedicated people and clever technology to safeguard our platform. Amendments can only be made up to 48 hours before the pick-up time. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. You can upgrade your car before you start your trip. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Minimum age requirements on larger cars may also be higher at some locations. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. All cancellations outside of the aforementioned timeframes will not be refunded. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. See the full list of exclusions under section Deductible Protection Products will not cover. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Powered by, We use cookies to give you the best experience. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. In most locations, the minimum renting age is 21 years. Please make sure you return the vehicle to the same rental company from which you collected it. Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. When picking up the car, every driver must present their licence. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. However, this is not true. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. Only when all documents are present and severe negligence can be excluded, a refund will be processed. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. Powered by, We use cookies to give you the best experience. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. They may be needed if you wish to make a claim. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. 21 helpful votes. So far I have found the experience of renting a car on this site to be very easy. It said and I'll recap ,"NOTHING more to pay ". Access to and use of these images is restricted by terms and conditions of a separate license agreement. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. Wisecars will process your cancellation refunds in 7 days. Excess Protection covers up to USD 1000 of your excess. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. Consider the cancellation policy. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. Companies can ask for reviews via automatic invitations. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. This one doesn't really need an explanation. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. they are untrustworthy. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. All this experience and expertise is aimed to ensure you get the best experience. What's Wisecars' cancellation policy? Keep copies of all relevant documentation you are asked to complete. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. It might take your bank extra time to settle the amount. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Cancellation Protection can be purchased only at the time of booking and is not refundable. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. In all these cases, you will receive no refund of the money you have paid. In case you have any question, don't hesitate to contact us through [email protected] a nice day!Kind regards,Rachel from Wisecars. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for .

Why Did Caitlin Stasey Leave Reign, Vintage Italian Ceramics, Best Pontiac Engine Builders In California, Redheads Immune To Covid, Articles W