I just resold a ticketek ticket on Tixel. A police report or crime number to confirm the theft(Self-declaration not accepted). For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. Change My Location means weather where a Government Agency has issued warnings not to travel which mean. What a disgrace!! Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. (Receipt required for Doctors note refund up to $100 or equivalent). We/Us/Our We are the Booking agent with whom You made the Booking. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? (Receipt required for Doctors note refund up to 50 or equivalent). The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. The only reason people buy tickets from Ticketek is they have no other choice. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Zero stars, uselessly run, waste of a time company. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. A copy of a notice from the examination body, school, college, or university confirming the change of date. Hopeless website. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. If there is a financial failure of any Transport provider. Buy guaranteed tickets for sold out events at a fair price. I haven't received my order confirmation email. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. They rapidly charged my credit card, then didn't provide the tickets. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Share. I have contacted your Customer Service team but have not received a response. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Download the Ticketek App & add your ticket to your wallet now. So sorry. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Create an account to follow your favorite communities and start taking part in conversations. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication No reply emails or any form of communication. Check to see if they have an online lodge system. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Hands down. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Any temporary relocation for work must be for a period of at least 3 months. To apply for a Refund simply click on the link in your booking confirmation email, or click here. It's the result of a monopoly. Frontier Touring, Special Guests: Maisie Peters and Budjerah. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Wife tested positive on 13th. chevron_left, Availability & type of seating will vary & is set by the venue. The customer service was super helpful and I got the ticket value back and it sold super quickly. Refunds & Exchanges Follow New articles New articles and comments. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Pleased to meet you, won't you guess my name? These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Then I looked on Trustpilot at their reviews and really started to worry! A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Immediate household persons living together at the same permanent address. means an unforeseen circumstance completely outside. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. If could give a minus 10 score I would. She made time to help & sort out the transfer of tickets to this area. Ticketek takes the issue of scalping seriously. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. In event of a Refund Application the English language version shall be the basis of settlement. is cancelled, postponed or cannot be fulfilled by the. Lost a baby recently? Abusive partner? , please contact the Customer Service team directly for further advice about your Refund. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Safe, Fast and Verified All Theatres and productions and sporting events should seek alternative partners. :(, tails, they sent an email saying they has processed the refund. A police report confirming details of the theft. Don't EVER buy for a friend, NIGHTMARE. Youmade an unsuccessful request for annual leave for the date of theBooking. I'd be interested whether this is something the ACCC would be interested in. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Ticketek is selling for the following venues only. They are the shittest service in Australia. Are Refundable tickets offered on Gift Voucher sales? Sell tickets directly from your Ticketek Account. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. How will I receive my tickets? They haven't responded to my emails! means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I am trying to buy tickets but it says unable to lock the ticket. As it got closer to Christmas I started to worry, as they were to be presents. It goes against our guidelines to offer incentives for reviews. Was given tickets for Ed Sheeran concert as a gift. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Any translation of this document from English is for assistance and information only. Safe, Fast and Verified Scalping 18. Why is your site permanently unavailable. I couldn't return to where I was, no progress, the booking system repeated itself, etc. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Why is this company even allowed to operate?????? Confirmation that the document cannot be replaced in time for the Booking. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. So thanks very much! Suncorp Stadium I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Finally got an answer from them when I contacted fair trading to help. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Adverse weather with no Government Agency warnings not to travel. ProductReview.com.au has affiliate partnerships. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. There is no phone number, only an email which does not get answered. I've bumped the ticket by responding as recently as January 2023. Almost 90 days and still waiting for my refund back. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Absolutely appealing customer service!!!!! To read more about Covid-19 please visit our dedicated page here. Armed Forces Naval Service, Marines, Army or Air Force. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Please also read the General Conditions of Refund. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). Three years after buying multiple tickets for a cancelled concert I still havent received a refund. NEVER NEVER again. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Why are there multiple listings for the same event at different prices? I recognise the terms of service were available, but nobody reads those. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. I reported the scam to my credit card provider! We may consider other Emergency Circumstances at our discretion. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Fire A report from the fire service and/or police. I will never purchase anything with you again. and subject to change at any time. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Would I ever get the tickets! Fuck that, what a joke of an optional extra. A doctor cannot be You or a member of Your family. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. They need a better system and more staff it seems. Their customer service to follow up and right the problems is poor. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Anyone has experience getting refunds from them or have advice on what I should do here? The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. What is the Ticketek Marketplace Terms and Conditions for? Here are 8 tips for writing great reviews. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. If enough people do it they'll be investigated. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Sell tickets directly from your Ticketek Account. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Anyone can write a Trustpilot review. I find the app difficult to navigate. Ticketek wastes YOUR TIME like it doesn't matter. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). This is not an insurance policy. Find out how we combat fake reviews. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking.

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