While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? How can I manage the account on their behalf? IMPORTANT: Clipper cards will hold funds for . Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. Only registered Clipper cards are eligible for refunds. Location of mushroom dispensaries in Oakland? endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream No service to Chase Center atthis time,stay tuned for updates. There is no replacement fee for lost or stolen Go Passes. If you forget to tag on and/or off, you will be subject to citation. $16.99 10% off. New to Clipper? Refunds are subject to the fees in Section 10. Registration is easy, and its free. There is a $5 fee for this service. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. Options to Oakland Airport from Union Square. endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream What can I do with an online Clipper account? You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. HD 0UR K(EP%xg:#6(=VU-zTqwn?p EMC If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream Go Pass Clipper Transition FAQ | Stanford Transportation If youre not paying with Clipper, please see an attendant for information about ticket purchase. A: Many others are praying, as well. Getting dinner in Oakland this Fridaywill I get robbed? /Tx BMC However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). For more information, call the BART Treasury at (510) 464-6841. You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. The site navigation utilizes arrow, enter, escape, and space bar key commands. /Tx BMC Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Choose to stay logged in or to log out. endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. /Tx BMC /Tx BMC What should I do if my card is lost or stolen? The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. There is a 50 cent surcharge per trip for paper tickets. You have to fill out a form. You can have multiple adult cards associated with a single account. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). H*2T0T3415Rf& endstream endobj 224 0 obj <>stream endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream (For example in NYC one can buy MetroCard at the airport without a fee.) Registration is easy, and its free. Add only that total amount to your card. Agreement | Clipper If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. Clipper and Pay by Phone | bart.gov o American Express For details about how to apply for a refund, download theClipper Cancellation Form. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. EMC PDF Clipper Cancellation Form The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. Visit the Go Pass eligibility page for more information. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Choose to stay logged in or to log out. Clipper App. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. H*2T0T3415Rf& To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. E\\y\[email protected]!"g/ If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. But the other way is get you $$ back is to understand why they charged $3 in the first place. All rights reserved. If you forget to tag on and/or off, you will be subject to citation. Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Get it back from them when you plan your next trip to San Francisco. endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. Q&A: Highway 101 express lanes opened Friday. Roadshow. With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. Pay it forward. A reader in a prior column thought $300 had disappeared from an account. And Metro card. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. You must tag your card again when you get off the train. balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. EMC Your Clipper card will not be returned to you. But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? E\\y\[email protected]!*o* H*2T0T341f& Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\[email protected]!"g/ Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. 7) d"W0%Q T 0.749023 g HR - Benefits - Pre-Tax Commuter Benefits | myUSF If a Clipper card is not used for six months, it can be deactivated. Learn More EMC Use the app to manage your cards. /Tx BMC Clipper is a regional transit card that can be used on all transit in the Bay Area. Its also required if you want to set up automatic reloading. Clipper is committed to protecting your privacy. Tickets submitted for refund must have been purchased by cash or debit card. E\i\\ Key Clipper information translated to Chinese. BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. Does this mean my card is worthless and I might as well toss it? /Tx BMC When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. /Tx BMC 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. f EMC Up and Down arrows will open main level menus and toggle through sub tier links. LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p No service to Chase Center atthis time,stay tuned for updates. Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. Yes, you can manage your account using the Clipper app and in your mobile wallet. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. A: No. 0 0 10.146 10.364 re f If you ever lose your card, well replace it and restore your value for a $3 fee. I'd calculate your estimated usage and only put that amount on the card. E\i\\ So we just kept our Suica as well as our Icocaused in the Kansai. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. Any suggestions, or is this another way for a government-backed agency to abscond with my money? /Tx BMC endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper said they didnt have money in their accounts. /Tx BMC 0 0 10.146 10.364 re Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. A: Fire off an e-mail to [email protected]. Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. H*2T0T3415Rf& Refunds are subject to the fees in Section 10. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. I think you can add value as needed to exit a station, if your balance is insufficient for the journey. The Go Pass is valid for thecalendar year: from January 1through December31. They are. For more information, including fines, please see Caltrain's fare evasion policy. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. Riders have 2 options for getting a refund: *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. Refunds are subject to the fees in Section 10. How many people do not know and never retrieve their funds? Station Agents can also provide pre-addressed envelopes to Treasury. H237402VH2P0P04341Qf& endstream endobj 185 0 obj <. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. 0.749023 g E\i\\ EMC Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. So what you could do is to rack up a negative balance to offset the $3 fee. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. E\\y\[email protected]!*o* Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. EMC Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. After that, you need to tag on and off for each ride. One beep means you have tagged on, and two beeps mean you have tagged off. REFUNDS. Add value, set up autoload, and check your balance! You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. BART will refundpaper ticketswith a remaining value greater than $1.00. H*2T0T3415Rf& No. This is one option for using up the funds on a paper ticket you own. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. f To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. Other readers wrote of similar fears and refund frustrations. Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. New. HD 0UR K(EP%xg:#6(=VU-zTqwn?p EMC The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. Baseball History 1921 Hall of Fame & Other Players/Teams Original News /Tx BMC endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream f Home | Clipper H*2T0T341f& More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. Treasury will mail you a check. Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. A Station Agent canhelp process a ticket refund request. Pay With If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. 0.749023 g Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. The VTA Smart Passallows unlimited travel on VTA buses and light rail. HD 0UR K(EP%xg:#6(=VU-zTqwn?p If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. 0 0 10.1455 10.364 re Latest Clipper News Never miss Clipper news! To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e][email protected]+PDSUB@P# (. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. Account Management | Clipper According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. For three bucks, just consider it a cheap souvenir. Each Smart Pass user only gets one replacement per calendar year. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. Clipper's on your phone! Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream For defective cards, no fees will be charged. safe parking at hotels near Oakland Airport?? To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream Email [email protected]. Phone. Less than a cup of coffee. That will show you the cost of each trip. So take your balance down to $1.50. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream And my Oyster card. 0 0 10.1455 10.364 re EMC In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry.

Mountain View Kennels French Bulldogs, Celebrities Who Live In Atlanta, Articles C