OCBC Pay Anyone is currently available on iPhone and Android smartphones. Payments from your credit card can be scheduled up to 13 days in advance. All e-Cheques must be issued as non-negotiable and must be sent to the account payee only. is not responsible for these charges. The memorable answer option will no longer be needed once the new log on enhancements to HSBC Online Banking are available to you. The bank has no obligation to check the payment information. Open the app and accept the T&Cs. You can contact usby selecting"Needmoretime" if you have difficulty repayingin the next 7 days. Updating your browser to the latest version should resolve these issues. The payment eReceipt is generated by the merchant. You should be able to see your new accounts linked to online banking after a working day of opening. Then, click on the Continue button. 2023. It does not relate to yourCredit Bureau Report. The payment eReceipt will be issued to both enroller(s) and payer. Select 'New payee' > 'Person'. It should consist of 6-36 characters and you can use a combination of numbers and letters. 2. No. Log on to the mobile app, go to the Profile tab, select Security and tap the Touch/Face ID or Fingerprint ID button. Log into your online banking. Will my fingerprint or face be stored in the mobile app or anywhere else within HSBC? If you have insufficient funds, HSBC will notify you with a Secure Message, which you can access by logging onto Personal Internet Banking or the HSBC Mobile Banking App. via the "e-Cheque Deposit Box Service" on HSBC website. In this case, please check with your nearest HSBC branch. You can find it under 'Pay & transfer' from the top menu > 'Manage payees / payments' > ' View / delete your payees'. If you have received an eReceipt under "Enroller", this means someone has paid the bill and requested a payment eReceipt. You can also set up an immediate transfer, a future dated payment or a recurring payment. 6This new limit structure does not apply to sole proprietorships. The 'My payees' are registered accounts to which you can make transfers without the need to input their details each time. Yes. Yes, you can apply for the same request for both your primary andsupplementary card. A message will appear, prompting you to confirm your decision. On the From page, select the HSBC checking account from which youd like to pay. Yes, as long as the merchant allows third party enrolment. To obtain approval from the relevant Mainland authorities, we recommend the issuer to provide the payee bank account number and payment purpose on the e-Cheque. Touch ID on Apple, and Fingerprint ID on AndroidTM, are fingerprint recognition features available on certain mobile devices, allowing you to log on to the mobile app using just your fingerprint, instead of your Digital Security Device Passcode. Here's how to add the details to your payee list: Sign in to the Chase Mobile app and tap "Pay and Transfer". Tap Add a Payee. RMB cheque cross border settlement to pay for the acquisition of consumer goods and/or services within Guangdong Province (including Shenzhen) is up to a daily accumulative payment limit of RMB80,000 (applies to paper cheque and e-Cheque). Cross-border disclosure. telecommunications, insurance companies), Payment limits for securities brokers, sports and leisure, 6 months (customers have not used the limits since establishment or after maintenance) OR, Transfer limit for non-registered accounts, 13 months (customers have not performed these types of transactions), 6 months (customers have not logon toOnline Banking and phone banking). Chase Mobile App. For more details please refer to theTerms and Conditions. It is not possible to amend the sort code and account number of an existing Bill Payment beneficiary. As a security measure, there is limited display time for each Security Code to display on the LCD screen. If you are not able to do so and require a physical Security Device, please call Customer Services at. If you dont make any payments or transfers for a while your payment limits will reset to zero. iPhones and iPads with an operating system of iOS 13 or higher. All Rights Reserved. monthly service, overdraft) may also apply to your account (s) that you make Bill Pay payments from. Once you have registered a new payee in your HSBC Online Banking, no further authentication using the Security Device / Mobile Secure Key is required when you make transfers to the account going forward. * Due to regulatory requirements, for investment related eStatements and particular eAdvices, you can view via HSBC Internet Banking and receive them in your designated email address protected by password. How to delete HSBC account: Reach out directly to HSBC via Justuseapp. To keep these records for future reference, you can download the files and save them to your computer. If you're wiring money to company or person at a U.S. bank, follow these instructions for adding a payee. If you have aPassbook Savings accountwe'll show you any transactions that have not yet been printed on your passbook. Bank-Cert is free of charge for HSBC customers. Step 3: How to delete a Canadian payee From the home screen, select Bills in the main menu. Delete the payee. For your credit card account or investment account, you can view transactions for the last 60 calendar days. Note that any pending or future payments you have set for this payee will be cancelled. (The maximum monthly charge for access to real-time stock quotes is HKD250). You can also use the following special characters: the at sign (@), period (. For enquiries, please call (852) 2233 3033 for HSBC Jade customers, (852) 2233 3322 for HSBC Premier customers, (852) 2233 3000 for Other Personal Banking customers. The document will start downloading automatically. We recommend you check your email account or Personal Internet Banking profile often to read the latest eStatements and eAdvice slips and check for any necessary actions. You need to input customer specific information into the Security Device when you are doing the following transactions: You may simply follow the procedure shown on the 'Verification' screen in HSBC online banking and the verification information table below to input information into the Security Device and generate the Security Code. To enrol someone elses eBill, youll need to provide the bill owners personal information, such as date of birth (month and year) and a partial identity number. You will not be able to use the new system if you do not have an email address and mobile phone number registered with us. Where your document will be downloaded to will depend on what browser you're using. Your secret password should be 8-30 characters long. Once the account has been registered in "My payees", simply choose the "My payees" option when making your transfer request and select the required account to which you wish to transfer funds. HKD150 for each standing instruction returned as a result of insufficient funds, eIPO (i.e. How will I know if there is a problem with my mobile check deposit after I submit it? Also, you can contact a customer service officer at your HSBC branch for more information or call our hotline: Please try again. 2. Other channels to activate the Security Device: For replacement of Security Device: Please follow the steps below to activate the new Security Device: You will need to enter theserialnumber andsecuritycode from yournewSecurity Device, and thesecuritycode from yourexisting Security Deviceto complete the activation process. You won't need their account details to make a transfer. 4. 5. You can use a combination of numbers and letters. What types of transfers can be initiated in the mobile app? 10For enhanced security, please enter a 6-digit PIN. Pay bills*to a wide range of merchants andsettle your taxes*. Monday Sunday except 00:00 to 06:00 every Sunday (HKT), 0200 22:00(Monday Sunday), except 00:00 to 06:00 every Sunday (HKT). Yes, but it depends on the merchant. You can download and install the Chinese Traditional Font pack files from the Adobe website. Set-up payees*tosend money to them fasterwithout using your Security Device / Mobile Secure Key. Please note, you do not need to register to apply online for an HSBC Personal Loan, TravelSurance, HomeSurance or AccidentSurance cover. Underneath 'Account actions' click 'Manage recipients'. If you have not yet set up your own password, we'll protect your files with a pre-set password. 2. Log on to Personal Internet Banking. It allows you to transfer money between your own HSBC Hong Kong dollar accounts immediately. No. You can schedule a same day payment up until 4 pm ET. If you do that then please follow the deleting a . Keep your email address and mobile phone number up to date through Online Banking to make sure you keep receiving these reminders. Contact any of our branches, or call us on(852) 2233 3000. We have a Security Device which is specially designed for the visually impaired. Log on to Online Banking to terminate the service. The e-Cheque is under clearing process and will not accept any stop request. Any e-Cheque deposit after the cut-off time will be processed on the next working day. 3. If you realise youve made a mistake before the scheduled payment date you can delete the payment and you wont lose any money. Reception (Mon-Fri, 9am-5pm) +44 (0) 1534 704000 Fax: +44 (0) 1534 704600. If they want to receive these, they will need to register for eStatements and eAdvice. There are alsoDaily Sub-limitsfor certain kinds of payments: For details of these bill payment limits, go to Daily payment and transfer limits page on Online Banking. Serial Number is a unique number on the back of the Security Device that is linked to your HSBC Personal Internal Banking profile personally. ; eAdvice retrieval up to 3-mths, except item 7 eAdvice It can be retrieved up to 12 months). If you can't find the payee you're searching for, an Add Payee Manually button will appear. If you are a Hong Kong resident, you could also issue RMB e-Cheque and present it to the banks in Guangdong Province and Shenzhen subject to acceptance of deposit bank. Follow the steps shown on the screen for activation. You can save new payee details in a transaction form by ticking the check box "Add to your payee list". You should receive eStatements or eAdvice the day following the statement or advice generation date. You can settle your overdue account by going to 'Pay & transfer' from the top menu > 'Local transfers / payments' > 'Transfer to your local HSBC accounts' in online banking. If you have registered with Online Banking and you can't log in, first double-check you entered your details correctly. Privacy and Security | Terms & Conditions | HSBC Accessibility, This website is designed for use in the USA. If you only have an HSBC MPF and/or ORSO Defined Contribution Scheme account, you can only use the MPF/ORSO related features in Online Banking. If the company is listed as a merchant, we recommend using bill payment. The Withdraw on Date will note when the money will be withdrawn from your HSBC checking account and sent to your payee. , which is the date your payee will receive your payment. When you make a one-off payment, set up a new regular payment or amend an existing payment, CoP lets you check you're paying the right person or business. 2. It only changes your Promise to Pay date, not the payment due date. For any issues, chat online with us for immediate assistance. Who is eligible to use mobile check deposit? Click on the account the payee is linked to. Bill pay: Add a payee; Bill pay: Schedule a payment; Chase Mobile App Profile & Settings; Return to video catalog; Chase Mobile App Tour video. Please restart the PIN setup process and choose another 4-6 digits PIN. Download the Personal Internet Banking cancellation request form (PDF). Although our Personal Internet Banking pages are built to meet all relevant web standards, using some older web browsers may cause minor display errors or prevent you from completing tasks online. Online Banking is free for all our customers. Then select the Manage Payees button. Bill Payee Account No. Security Device has been selected by HSBC as the technology that best meets our customers' need for flexibility and portability. No. Note that any pending or future payments you have set for this payee will be cancelled. To delete a payee, you can find them under 'Pay & transfer' from the top menu > 'Manage payees / payments' > ' View / delete your payees' and click '' icon next to the payee and 'Delete'. The cheque cross border settlement limit are shared amongst e-Cheque and paper cheque issued by the same customer.

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