As you may already know or will find out after watching this . As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . The seller is required to respond and provide either tracking information, delivery updates, or a refund. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). You are not alone. You can either: - accept the return and provide the buyer with a return label. [CDATA[ If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. Choose the item above to start resolving a return. eBay Money Back Guarantee programs on international eBay sites. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. When a buyer opens a return request the funds related to the sale may be put on hold. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. //]]>-->,